Billings Clinic Billings , MT 59101
The Self-Pay Collections Call Center Specialist is responsible for one of the lasting impressions a patient will have of Billings Clinic by providing exemplary customer service within the Patient Financial Services Call Center.# The Self-Pay Collections Specialist will respond to a variety of questions from patients for both hospital and clinic services, providing assistance in resolving concerns as quickly and efficiently as possible.# They will provide education both verbally and via mail in an effort to manage the patient and/or guarantor#s expectations as a patient/customer of Billings Clinic, as it relates to the self-pay billing and collection processes.# The Self-Pay Collections Call Center Specialist is responsible for appropriate initial call outs and follow up calls until account balance is resolved. This position answers multi-line phone system and responds to a variety of questions from patients, reconciliation of account balances and complaint resolution.
The Collections Specialist will be able assist any caller so that their account is satisfied in full at the end of the call. MINIMUM QUALIFICATIONS # High school graduate or equivalent One year of previous office experience Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered Previous collection experience beneficial Patient accounts or insurance billing experience beneficial