Self Direction Coach

Upstate Cerebral Palsy Utica , NY 13504

Posted 3 months ago

POSITION SUMMARY

A Self Direction Coach is responsible to implement the services and supports that have been created in the individualized Community Habilitation plan in conjunction with the planning team members. The Self-Direction Coach will work to increase skill level and decrease challenging behaviors of individuals with developmental disabilities by addressing goals outlined in their individual self-direction plan. The Self Direction Coach will provide services within the person's home and in their community in order to promote independence, inclusion and quality of life.

ESSENTIAL RESPONSIBILITIES

  • Activities include but are not limited to the following:

  • Participate in activities as part of the Self-Direction team that may include meetings, trainings and committees.

  • Provide transportation for the individual as required to carry out the goals and services of the individuals Self-Direction Plan.

  • Plan, develop, implement and monitor Individual Self-Direction plans for people receiving services through the OPWDD Self-Direction Program.

  • Delivery of direct habilitation services to individuals while assessing appropriateness of plan as developed, progress/regression, continued appropriateness of plan

  • Oversee the safety and well-being of the individuals.

  • Maintain and regularly compile data and documentation to be reviewed as required.

  • Ensure positive and effective communication and cooperation within and between department, division, Center, family and community personnel.

  • Establish a work environment that creates positive communication between supervisors and employees and assimilates new employees to the Agency's culture, values and mission.

  • Ensure compliance with all pertinent government and Agency regulations and operating standards.

QUALIFICATIONS/EDUCATIONAL REQUIREMENTS/EXPERIENCE

  • High School Diploma or GED required.

  • Associates Degree in field of psychology or related field preferred.

  • Must have understanding of the characteristics of persons with developmental disabilities and behavior management.At least 1-year working with people with developmental disabilities and behavior management is preferred.

  • Basic computer skills (Windows, Microsoft word, excel, adobe acrobat, Outlook, ability to utilize department software program).

  • This position has regular and substantial unsupervised or unrestricted physical contact with individuals receiving services, therefore, is required by law to be fingerprinted for a criminal history record check under OPWDD (Office for People with Developmental Disabilities).

  • Travel is required. Must have a valid New York State Driver's License.

  • Must possess the ability to make independent decisions when circumstances are warranted.

  • Maintain professional boundaries and confidentiality.

  • Regularly attend scheduled shifts and meetings, being punctual.

  • Exercise tact, discretion and judgment in working with a variety of people.

WORK ENVIRONMENT/HAZARDS

  • Job related tasks involved exposure to blood, body fluids, tissue or the potential for skin or mucous membrane contact from spills or splashes of these substances. May have exposure to unpredictable individuals and situations when working at Upstate Cerebral Palsy.

  • Occasional exposure to inclement weather conditions while transporting individuals from residence to vehicles or vice versa.

  • OSHA Exposure Category 1

PHYSICAL/MENTAL DEMANDS

  • Must have fluency in the English language. While performing the duties of this job, the employee is regularly required to talk or hear.

  • Ability to lift and/or assist individuals in your care and the ability to meet the physical requirements of the specific job.

  • Ability to lift up to 60 pounds.

  • Ability to walk, bend, squat.

  • Ability to climb and descend stairs.

  • Must be able to sit or stand for long periods of time.

  • Must be able to move and react quickly.

  • Must be able to manage and cope in sometimes stressful situations.

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising work-flow and efficiency.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Supervisor Operations (Customer Care) I/Ii 002557

Excellus Bluecross Blueshield

Posted 3 days ago

VIEW JOBS 10/19/2019 12:00:00 AM 2020-01-17T00:00 OUR COMPANY CULTURE: Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits. Summary: Under the direction of the Assigned Management and in accordance with policies, directives and control, supervises, directs and is accountable for all functions of assigned personnel. Provides supervisory leadership to employees assigned to the department. Essential Responsibilities/Accountabilities: All Levels: * Accountable for ensuring a positive customer experience through supervision and direction of the work of assigned employees. * Leads the activities of staff to ensure all assignments and available work are completed timely and accurately so as to best achieve departmental, organizational and corporate goals and to fully utilize the skills and abilities of functional employees. * Identifies and resolves errors and trends, applies appropriate corrections and identifies process improvement opportunities. * Monitors key reports and metrics on a daily basis. Understands the data presented and has the ability to take corrective action without further management intervention. * Maintains knowledge of LRSP, TOPPS and FACETS benefit changes, national & local account group knowledge, project management, web enrollment and group database functionality to ensure department is compliant with appropriate regulations and is delivering high-quality customer service levels. * Responsible for employee performance and will provide coaching to employees to insure performance meets targets. Conducts periodic performance reviews identifying areas needing improvement and initiates action to assure retraining is done when and where necessary. * Instructs or otherwise acts as resource to employees in dealing with special or unique problems. May deal personally with unusual or non-recurring problems employing research or the assistance of other departments toward solution. * Supports Marketing Operations and Sales personnel across Health Plan by meeting with accounts to develop post implementation or issue resolution work plans, provide work plan status and/or present Operations overview. * Responsible for the oversight of customer calls. Serves as an escalation point for complex issues and irate customers outside the normal scope for customer satisfaction advocate positions. * Prepares requested reports, some of which may be regularly scheduled, others of a special nature. * Actively participates and makes recommendations regarding the development and maintenance of functional procedures and instructional manuals; convenes and conducts informational meetings with employees and performs other regular supervisory duties. * Responsible for maintaining an adequate and qualified staff, including selection, training and placement. Continually evaluates the work force as to their performance and takes action to strengthen each individual. * Maintains files and records incident to the department's activities and prepares regular and recurring reports and special reports upon request. * Maintains frequent outside contacts with physicians, providers, subscribers and company benefit representatives to provide and obtain information. Works closely with internal account service departments such as Marketing, and Institutional and Professional Relations (including provider and network relations). Enhances departmental effectiveness by attendance at meetings with major group representatives, RCIPA and Health Plan. * Keeps abreast of developments within the Division, Marketing Operations, Sales and Compliance by attendance at seminars, meetings and workshops; perusal of publications and as necessary independent study. * Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values and adhering to the Corporate Code of Conduct, and Leading to the Lifetime Way values and beliefs. * Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. * Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements. * Conducts periodic staff meetings to include timely distribution and education related to departmental and Ethics/Compliance information. * Regular and reliable attendance is expected and required. * Performs other functions as assigned by management. Level II: In addition to Level I responsibilities: * Accountable for supervision and direction of staff in units that provide coverage which may be national in scope or that manage multiple regions. * Periodically may collaborate with Marketing to establish and manager performance guarantees. * Occasionally participates in BSBSA calls and resolutions as required. * Serves as member of committees that are external to CSD but internal to Health Plan. * May be required to create presentation materials for and facilitate FAQ sessions at external customer locations in conjunction with Sales staff during enrollment periods. * May be required to acts as a project stakeholder to represent the department on a corporate project or initiative. Minimum Qualifications NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels: * Bachelor's Degree in Liberal Arts, Business Administration or related and five years relevant experience, two of which are in a defined leadership role. In lieu of degree, nine years relevant experience, five of which are in a defined leadership role. * Demonstrated conflict resolution experience, exercising excellent judgment. * Must possess a thorough knowledge of contracts, claims processing and system policies, and be qualified to act as a resource for subordinates in the resolution and disposition of questionable and/or unique claims. * Must be able to establish effective liaison with other departments of the Corporations as well as with physicians, subscribers and group representatives. * Excellent oral and written communication skills. Level II: In addition to Level I requirements: * Bachelor's Degree in Liberal Arts, Business Administration or related and seven years relevant experience, two of which are in a defined leadership role. In lieu of degree, eleven years relevant experience, five of which are in a defined leadership role. * Demonstrated experience interfacing with BCBSA constituents required. * Minimum of two years experience either processing claims or responding to customer inquiries for national business or dedicated contracts. * Demonstrated presentation skills preferred. * Continually acts as a mentor and advisor to peers * Ability to interact with all levels of management including Executive * Demonstrated desire and ability for professional development * Demonstrates initiative and willingness to take on additional responsibilities outside of supervisory scope * Proactively identifies issues and takes accountability for developing processes and closing gaps * Demonstrates global, strategic thinking. * Demonstrates exceptional leadership. * No performance issues in last year. Physical Requirements The Lifetime Healthcare Companies aim to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve. Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Excellus Bluecross Blueshield Utica NY

Self Direction Coach

Upstate Cerebral Palsy