Select Program Director

Santander Bank Boston , MA 02298

Posted 3 months ago

Select Program Director-1806123

Description

As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

The Select Program Manager is the person responsible for coordinating and managing the Select program. This includes, the launch of Select branches, partnering with various lines of business (e.g. Consumer Products, Investments, Branch Transformation etc) to establish and execute the Select strategy. The position will work with the Sales & Service team and L&D to design training content and skill-builders to enhance Select Banker skill. In addition, the Program Manager would work closely with the Investment team to ensure coordination around licensing, relationship management, etc.

Responsibilities

  • Responsible for the planning and launch of new Select branches

  • Responsible for end to end processes around Select (e.g. hiring, onboarding, ongoing management, branch launch, marketing etc)

  • Responsible for partnering with CRM and Retail Performance Management team to ensure portfolios are accurate, process is aligned with strategy, and incentive plan drives desired behaviors

  • Work collaboratively with training leadership to develop field execution strategies for webinars, in person meetings to bring projects to the field

  • Create skill building activities to support sales & service behaviors

  • Build skill builder library with job aids, scripting, skill builders to support network leaders in coaching to sales & service behaviors

  • Responsible for the Select programs for the retail network

  • Develop key partnerships with the product and Investment teams to develop and execute the customer strategy

  • Responsible for the readiness (skill, knowledge, etc) of the Select Banker population

  • Establish routines with the banker populations to ensure awareness of new initiatives, changes, strategic direction, etc

  • Consults with leadership, training, communications, operations, and segment

  • CRM and campaign management to ensure strong execution of programs, initiatives etc

Qualifications

  • 5-7 years of previous retail banking leadership experience

  • 3-5 years of experience managing retail branches

  • Ability to maintain a structured and targeted timeline for deliverable and communicate progress and deficits effectively

  • Ability to work in fast paced environment in a collaborative manner

  • Ability to work with all levels of leadership and influence others

  • Extensive knowledge on how to impact the consistent delivery of a sales and service process through a large sales force
    Employees desiring consideration should complete an online application, utilizing the appropriate process as subscribed by the posting entity. Employees should provide all pertinent information to support their candidacy

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

Job:Retail Products Branch

Primary Location:Massachusetts-Boston

Organization:Consumer & Business Banking (1001)

Schedule:Full-time

Job Posting:Sep 24, 2018, 3:42:05 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO


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Select Program Director

Santander Bank