Security/Fraud Generalist

SUMMARY:

The Security/Fraud Generalist is responsible for overseeing and managing the overdraft program for all Bank customers and associates. This position also provides assistance with fraud monitoring alerts and reports. The Security/Fraud Generalist will provide branch support with fraud issues including account investigations and research.

PRINCIPAL ACCOUNTABILITIES:

Time: Description:

20% Analyzes mobile deposits and other customer account activity for unusual or suspected fraudulent activity. Evaluates the suspicious activity and recommends appropriate risk-based actions for any cases of potential fraud, including, taking action to prevent the transaction in question, if possible, and protect the customer and Bank from continued fraudulent activity. Provides assistance with fraud monitoring alerts through Verafin and fraud reports, as well as review and monitor the online account opening system.

20% Oversees and manages the Overdraft program. Provides back-up support on the Banks Mobile Deposit fraud mitigation process.

15% Provides branch support with fraud issues. Conducts account investigations and research including, interviewing customers, and collaborating with personnel from other departments, as appropriate.

10% Provides security support to branches with issues related to security equipment including, the DVR. Assists with the Banks DVR system including pulling and reviewing video footage.

10% Assists the Bank Security Officer with fraud, cyber-fraud, security investigations, or other duties as assigned.

5% Facilitates Fraud training.

5% Assists in managing Bank security systems.

5% Provides assistance to branches with questions related to the Overdraft Program or fraud/security concerns.

5% Conducts branch cash audits and security visits.

5% Provides administrative support to the Vice Chairman and Bank Security Officer. Maintains the Security department webpage.

BASIC QUALIFICATIONS:

High school diploma and 3 years of banking or risk mitigation experience or an equivalent combination of education and experience.

ADDITIONAL QUALIFICATIONS:

• Knowledge of Bank deposit operations.

• Strong analytical skills and common-sense approach.

• Strong communication skills.

• Customer service oriented.

• Strong technical and research skills.

• Customer service oriented.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Affirmative Action/Equal Opportunity Employer