Assists in the implementation of an effective risk management framework supporting the security alarm, card access, and digital video systems for U.S. Bank. Monitors systems, databases, information, processes or procedures. Identifies and escalates matters requiring attention to the appropriate area. Performs work on projects and initiatives and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations. Coordinates the collection and/or compilation of data and compiles and provides reports. May assist in report development and analyzing data. Provides guidance, support and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives.
Implementation and Installation of Security Alarm, Card Access, and Video Systems
Provides technical direction to field service technicians to ensure systems are installed properly.
Verifies camera views are correct according to established guidelines.
Makes recommendations for replacing defective equipment.
Determines and approves proper configuration of alarm devices, i.e. holdup buttons, motion detectors, access control systems, DVR/NVR's, and IP cameras.
Provides technical direction and documentation to branch personnel to ensure proper operation and understanding of the alarm system and alarm keypad.
Service and Support of Security Alarm, Card Access, and Video Systems
Review false alarm reports and DVR health alert reports. Determine correct course of action to resolve problems.
Provide technical direction to field service technicians to ensure service requests are completed accurately and in a timely manner.
Work with field service technicians when troubleshooting failed equipment.
Make determination as to when alarm or video equipment should be replaced. This equipment includes alarm systems, cameras, and DVRs.
Provides support to Security Control Center operators to ensure proper operation of the monitoring systems.
Provide technical support of the applications to Corporate Security Investigators and Regional Security Managers.
Participates in the testing and approval process for new software versions.
Support of Alarm Monitoring and Video Applications
Ensures applications are operating properly.
Documents problems and notifies management.
Makes suggestions to management to improve alarm and video products and/or add features.
Ensures security settings are set properly on both the applications and the SQL database to prevent access by unauthorized individuals.
Creates and updates technical documents.
Participates in software upgrades and service pack installations as necessary.
Technical Assistance on Projects.
Reviews and verifies project proposals to ensure that the proper equipment is included on the proposal.
Notifies management when a discrepancy is found.
Provides final testing and commissioning of security equipment.
Bachelor's degree, or equivalent work experience
Three to five years of applicable experience
Thorough knowledge of operations, products/services, systems, and risks/controls applicable to assigned area
Thorough understanding of applicable laws, regulations, financial services, and regulatory trends
Well-developed analytical skills
Ability to research and manage multiple projects and deadlines simultaneously
Strong PC skills, particularly word processing, spreadsheet, databases, and presentations
Effective verbal and written communication skills
Knowledge of security systems including Pacom GMS alarm and access control system, the March Networks Video Management System (VMS), networking, electronics, databases, Microsoft Office Software Suite, and an understanding of computer and server operations and hardware.
Requires the ability to meet deadlines, work well under pressure, be highly motivated, and work independently as well as with a team.