Security Support Technician

Quicken Loans Inc Detroit , MI 48222

Posted 4 months ago

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job it's about having the opportunity to become the best version of yourself.

Who We Are

The Detroit-based Rock Family of Companies includes Quicken Loans Founder and Cleveland Cavaliers Majority Owner Dan Gilbert's portfolio of more than 100 companies. The Rock Family of Companies' mission is to increase growth, innovation and prosperity in the cities in which its more than 30,000 team members live, work and play. Key initiatives include real estate development, community investments and economic development. Rock Security offers 24/7 safety and security services and training to the Rock Family of Companies team members, tenants and visitors. We're proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.

Job Summary

The Security Support Technician identifies weaknesses, troubleshoots issues and facilitates repairs of the Rock Family of Companies physical security systems. This requires a fundamental understanding of networking and electronics. The primary systems that this person deals with are IP security cameras, IP intercoms, and burglar alarms with central station and two-way radio systems.


  • Perform some management duties within the Security Technology group

  • Identify, quantify and prepare total solutions for security and safety risks and enhancements

  • Manage, oversee and review the design of security systems and their implementation

  • Act as system manager for all installed security systems

  • Oversee a formal process improvement program for services

  • Provide measurement reports to senior management

  • Identify and manage contractors for outsourced projects

  • Provide project management, direction and innovation in the areas of strategic planning, risk assessment, technology enhancements and configuration control of security systems on special projects as assigned

  • Oversee process improvement programs related to security system enhancements

  • Review and provide project oversights on the design and installation of fire alarm/notification and security systems

  • Identify, manage and develop relationships with sub-contractors

  • Perform training sessions, manage programming, coordinate resolution of alarm system problems and malfunctions, and provide system configuration documentation for alarm system users

  • Prepare proposals for new systems and existing system additions or alterations

  • Develop and maintain electronic security system specifications and construction standards


  • 3 years of progressively responsible experience in the security (or related) industry

  • Experience presenting training programs

  • Proficiency in Microsoft Word and Excel

  • Network computing components and data collection devices

  • Ability to work 8 hours a day Monday through Friday

  • Available to be on call 1 week per month on a rotational basis

  • Positive and effective attitude

  • Ability to work on multiple projects simultaneously

  • Capacity to formulate action plans for process improvement initiatives, which may include the analysis of complex data

  • Excellent verbal and written communication and presentation skills

  • Process consulting skills

  • Technical problem identification and resolution skills

What'll Make You Special

  • Bachelor's degree in security, public administration, business or electrical engineering

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.

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Security Support Technician

Quicken Loans Inc