Security Support Engineer
Security Support Engineer
At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging ITfast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.
Our portfolio spans the following areas:
DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine Learning, & Analytics
Take charge of your future and join our Security Support team as we go to market with a best-in-class portfolio that will help shape the world's software landscape.
About the Role
The Security Support Engineer provides direct service and support our worldwide customer base on our award winning enterprise software and hardware solutions - ArcSight, Fortify and Voltage.
The Security Support Engineer
Analyzes, diagnoses, and resolves complex product issues for customers related to Security software products in multi-tiered application environments
Develop, document, and publish best practice methods, technical white papers, knowledgebase articles and solutions
Collaborates closely with team members from support, engineering and product management to resolve customer issues, advocate product enhancements, bug fixes, provide feedback on important features, product gaps and supportability matters
Serves as subject matter expert for technical publications and user-community website
Participate in On-call support and prepared to work on weekend shifts during US hours
Education and Experience
Masters or Bachelors degree in Computer Science or equivalent verifiable work experience
At least 2 years of experience in supporting Enterprise Software products
Skills and Knowledge
Sound knowledge of Linux or UNIX variants and Windows Servers (2008 & 2012)
1-2 years of Database experience (MSSQL, Oracle, SQL)
At least 2 years of experience in technology areas of Kafka, Kubernates, Docker.
1-2 years of experience with troubleshooting network related issues
Knowledge of web servers (Apache, IIS) and application servers (Tomcat/Jboss)
Good knowledge and understanding of any search technology
System or Network Administration experience is a plus
Experience working with ArcSight, Fortify or Voltage products is a plus
Fluency in other languages is desirable
If you want to be part of what's next and find out more about our available opportunities, visit Micro Focus Careers.
Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status