Security Supervisor (Sergeant) / Evenings

Brigham and Women's Hospital is establishing a new, in-house Police & Security Department. As a Supervisor (Sergeant), you will lead a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women's Hospital community.

GENERAL SUMMARY/OVERVIEW STATEMENT:

Receiving general direction from the Operations Supervisor, incumbent ensures a safe and secure environment; provides protective service and response for protection of the people and property of the Hospital; is responsible for the day-to-day supervision of his / her assigned shift and shift personnel.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Supervises on-site Security Officers (up to ~29 FTE) assigned to respective shift; recommends various personnel actions including hiring, promotion, transfer and termination. Executes disciplinary action as necessary.

• Responsible for the supervision of up to ~12 FTE off-site Security Officers.

• May be assigned to off-site facility and responsible for supervision of respective Security Officer FTEs as well as general oversight of facility security operations.

• Exercises independent judgment in the implementation, application, and enforcement of laws, regulations, and hospital policies.

• Assigns personnel to their daily scheduled duties, reviews all pass on information, logs, journals, forms and reports since last tour of duty to ensure continuity of services and provide appropriate follow up; monitors line staff performance ensuring adherence to Department / Hospital policies and procedures; ensures Department philosophy and expectations for customer service are met; ensures adequate coverage for the next shift and special details.

• Facilitates shift training of personnel. Assists with New Employee Orientation, On the Job Training and In-Service training of personnel and promotes their growth and development. Documents personnel training records and tracks completion, certification, re-certification and general compliance standards are updated as needed.

• Performs all duties of Security Officer in addition to duties noted above.

• Responsible for the performance of additional duties as assigned.

• Performs all duties of a Security Officer in addition to duties outlined above.

• If sworn as a Special State Police Officer, performs all the duties outlined in the BWH Security Officer II position in addition to the above.

SUPERVISORY RESPONSIBILITY:

• Supervises on-site Security Officers (up to ~29 FTE) assigned to respective shift; recommends various personnel actions including hiring, promotion, transfer and termination. Executes disciplinary action as necessary.

• Responsible for the supervision of up to ~12 FTE off-site Security Officers.

HOSPITAL WIDE RESPONSIBILITIES:

Brigham and Women's Hospital I CARE Standards

The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care.

C. I will Communicate my commitment to high quality performance

A. I will Appear and act as a professional

R. I will Respect all individuals

E. I will Extend myself

QUALIFICATIONS:

Education:

• High school diploma or GED required

• Associate's or Bachelor's degree in criminal justice or related field preferred

Experience:

• A minimum of three years of experience in Security, Law Enforcement or Military required

• Five years of experience with two years of experience in a supervisory capacity in same preferred

• Must submit to and pass an initial and annual criminal background check.

• Must possess and maintain a valid Massachusetts Driver's License.

• The ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63 strongly preferred. If licensed, must consistently meet all training and other requirements for continued licensure.

• Must obtain and maintain required certifications in the following programs (training provided by department):

o CPR/AED/First Aid

o Narcan (Naloxone) Training

o AVADE/HDTS De-Escalation Training

o International Association of Healthcare Safety and Security (IAHSS) Supervisor Certification (Includes Basic, Advanced, and Supervisor certifications) within 1 year of hire.

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

• Exemplary customer service and communication skills. Must be able to handle complex interpersonal situations and crisis management scenarios.

• Must possess above average leadership, investigative, customer service, communication and risk assessment skills

• Reliable and flexible

• Must be able to prepare clear and concise reports and routine correspondence.

• Strong risk analysis and organizational skills.

• Must be able to gather, assemble, analyze, evaluate, and use facts and evidence. Interview victims, complainants, witnesses, and suspects.

• Must be able to prepare clear and concise reports and routine correspondence.

• Must be proficient with the operation of office equipment including computers and supporting word processing, spreadsheet, and database applications.

• Must be able to read, write and speak English fluently. Fluency in more than one language preferred.

WORKING CONDITIONS:

• PHYSICAL ENVIRONMENT:

• Exposure to potentially infectious materials.

• Exposure to possible infectious diseases.

• Exposure to blood and body fluids.

• Exposure to loud noises and motor vehicle emissions.

• Exposure to inclement weather conditions.

PHYSICAL REQUIREMENTS:

Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours. Ability to run to any emergency within the hospital and adjoining campuses and be able to verbally and physically control an emergency situation upon arrival if necessary. Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations. Capacity to use appropriate force to overcome, arrest or restrain someone if necessary.

Each supervisor must be able to perform each task in the functional assessment outlined below upon hire (within the first 90 days) and annually:

3 Minute Step Test

• Measures the heart rate in the recovery period following three minutes of stepping.

• Stand with the step in front of you. Begin by stepping up and down the step in cadence with the metronome. Continue with this exercise for three minutes. Then you will be asked to sit down in and your heart rate will be recorded after one minute of rest.

Step, Bend, and Crawl

• Measures mobility and coordination.

• Stand in front of the hurdle. Start by stepping over the hurdle, bending and crawling under the table, and stepping over the second hurdle. Reverse direction and repeat the sequence.

Stretcher Carry

• Measures the ability to assist lifting a stretcher.

• You and a partner will stand at either end of the stretcher that is loaded with approximately 150 lbs in weight. Bend with your legs with your back straight and grasp the stretcher. Straighten your legs to lift the stretcher, then reverse to put the stretcher back down.

Pull and Drag

• Measures upper body strength

• Take firm hold onto the belts and drag the 150 lb. sled 10 feet across the room and reverse directions back to the starting position.

Balance Walk

• Measures balance.

• Start at the end of the 1 inch wide tape. When prompted to start, step on the tape, alternating with each foot until you reach the end of the tape. Your foot must be in contact with the tape on each step.

Stair Climb

• The stair climb measures the ability to climb stairs at a quick pace.

• Starting at the bottom of the stairway, on the command Go, the watch is started and you must walk up four flights of stairs at a quick pace. At the top of the stairs, you will need to take a