At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve a promise we share with the professionals who make up our team.
Ranked by U.S. News & World Report as seventh in the country UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Under the direction of Medical Center Security Services Administrators, the Security Services Supervisor will provide direct on-site supervision of Security Officers to ensure compliance with stated policies and program services.
Incumbent will serve as the site/shift Supervisor and will provide direct liaison of all critical matters to the Security Director and Security Administration team members in their absence, to ensure compliance with departmental or organizational policies, procedures, and defined internal controls.
Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.
Four (4) years work experience in Security Services
One (1) year proven experience in a leadership or supervisory role
California Guard Card (BSIS)
IAHSS Basic Security Officer Certificate (within 30 days of employment)
IAHSS Advance Officer Certificate (within 60 days of employment
IAHSS Supervisory Certificate (within 120 days of employment)
High school diploma or equivalent experience
Interpersonal skills to effectively work well with others to achieve common goals; customer service-oriented to quickly address questions or issues; ability to work with all age groups and individuals from diverse background
Past work experience with communications equipment, Reporting system, CCTV monitoring, and all on-site security equipment
Demonstrated leadership skills in mentoring and advising employees. Actively cooperates and supports the work of others
Ability to effectively manage multiple priorities and execute plans to meet deadlines
Organizational skills to be applied to coordinating assigned staff schedules and unit operations
Ability to write reports
Ability to apply judgement to quickly evaluate issues and identify a potential solution on the spot within defined procedures and policies
Interpersonal skills to handle sensitive and/ or stressful situations with a multi-cultural population and escalate appropriately
The flexibility to orient and work at all UCSF Medical Center locations
Two (2) years of Security and/or Communications work experience in a teaching hospital / medical center environment
Course work in law enforcement
Past experience with integral video recording, Occularis video, Manitou Alarm monitoring, access card protocol, Security System software, and radio dispatch experience
AVADE certification or similar management of assaultive behavior certification program
PC832 California POST
Knowledge of regulations regarding hazardous materials, fire codes, building codes, and all other relevant safety requirements and ability to apply concepts to operations in assigned unit
Knowledge of organization, HR and UC policies and processes. Knowledge and ability to monitor compliance with relevant regulatory agencies federal and state requirements
Working familiarity with hospital related emergency events
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.
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