Security Supervisor - Security Services (Scrty Supv 1 HC)

Ucsf Medical Center San Francisco , CA 94118

Posted 2 months ago

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve a promise we share with the professionals who make up our team.

Ranked by U.S. News & World Report as seventh in the country UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Job Summary

Under the direction of Medical Center Security Services Administrators, the Security Services Supervisor will provide direct on-site supervision of Security Officers to ensure compliance with stated policies and program services.

Incumbent will serve as the site/shift Supervisor and will provide direct liaison of all critical matters to the Security Director and Security Administration team members in their absence, to ensure compliance with departmental or organizational policies, procedures, and defined internal controls.

Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

Required Qualifications

  • Four (4) years work experience in Security Services

  • One (1) year proven experience in a leadership or supervisory role

  • California Guard Card (BSIS)

  • IAHSS Basic Security Officer Certificate (within 30 days of employment)

  • IAHSS Advance Officer Certificate (within 60 days of employment

  • IAHSS Supervisory Certificate (within 120 days of employment)

  • High school diploma or equivalent experience

  • Interpersonal skills to effectively work well with others to achieve common goals; customer service-oriented to quickly address questions or issues; ability to work with all age groups and individuals from diverse background

  • Past work experience with communications equipment, Reporting system, CCTV monitoring, and all on-site security equipment

  • Demonstrated leadership skills in mentoring and advising employees. Actively cooperates and supports the work of others

  • Ability to effectively manage multiple priorities and execute plans to meet deadlines

  • Organizational skills to be applied to coordinating assigned staff schedules and unit operations

  • Ability to write reports

  • Ability to apply judgement to quickly evaluate issues and identify a potential solution on the spot within defined procedures and policies

  • Interpersonal skills to handle sensitive and/ or stressful situations with a multi-cultural population and escalate appropriately

  • The flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications

  • Two (2) years of Security and/or Communications work experience in a teaching hospital / medical center environment

  • Course work in law enforcement

  • Past experience with integral video recording, Occularis video, Manitou Alarm monitoring, access card protocol, Security System software, and radio dispatch experience

  • AVADE certification or similar management of assaultive behavior certification program

  • Handcuff Certification

  • PC832 California POST

  • Knowledge of regulations regarding hazardous materials, fire codes, building codes, and all other relevant safety requirements and ability to apply concepts to operations in assigned unit

  • Knowledge of organization, HR and UC policies and processes. Knowledge and ability to monitor compliance with relevant regulatory agencies federal and state requirements

  • Working familiarity with hospital related emergency events

Licensure/Certification

  • California Guard Card (BSIS)
  • IAHSS Basic Security Officer Certificate (within 30 days of employment)
  • IAHSS Advance Officer Certificate. (within 60 days of employment
  • IAHSS Supervisory Certificate (within 120 days of employment)

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

  • Picks up and disposes of any litter found throughout entire facility.

  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

  • Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Manager Security Services (Scrty Supv 2 HC)

Ucsf Medical Center

Posted 6 days ago

VIEW JOBS 11/13/2019 12:00:00 AM 2020-02-11T00:00 At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Job Summary Under the direction of Medical Center Security Services Administrators, the Assistant Manager will provide direct on-site management support of Security Supervisors during off hours to ensure compliance with stated policies and program services. Incumbent will serve as the on site manager and will provide direct liaison of all critical matters to the Security Director and Security Administration team members in their absence, to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures. This position provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, administrative activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures. Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets. Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure; will manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Required Qualifications * Four years work experience in security services * Two years experience in a leadership or supervisory role * California Guard Card (BSIS) * High School diploma or equivalent experience * Experience with a communications center and all relevant systems and equipment * Interpersonal skills to effectively work well with others to achieve common goals. Customer service-oriented to quickly address questions or issues; ability to work with all age groups and individuals from diverse background * Interpersonal skills to handle sensitive and/ or stressful situations with a multi-cultural population and escalate appropriately * Demonstrated leadership skills in mentoring and advising employees; actively cooperates and supports the work of others * Demonstrated organizational and project management skills * Organizational skills to be applied to coordinating assigned staff schedules and unit operations * Ability to effectively manage multiple priorities and execute plans to meet deadlines * Ability to write reports * Ability to apply judgement to quickly evaluate issues and identify a potential solution on the spot within defined procedures and policies * Ability to facilitate both large and small groups for training/education/meetings * The flexibility to orient and work at all UCSF Health locations Preferred Qualifications * Two years security and/or communications work experience in a teaching hospital / medical center environment * Past experience with video monitoring systems, Manitou Alarm monitoring, access card protocol, Security System software, and radio dispatch experience * Working familiarity with hospital related emergency events * Knowledge of organization, HR and UC policies and processes. Knowledge and ability to monitor compliance with relevant regulatory agencies federal and state requirements * Knowledge of regulations regarding hazardous materials, fire codes, building codes, and all other relevant safety requirements and ability to apply concepts to operations in assigned unit * IAHSS Basic Security Officer Certificate * IAHSS Advance Officer Certificate; or within 60 days of employment * IAHSS Supervisory Certificate; or within 120 days of employment * AVADE Certification; or similar management of assaultive behavior certification program * Handcuff Certification * PC832 California POST * Professional Certifications * Course work in law enforcement * Specialized training, certification, and/or experience in diffusing assaultive behavior Licensure/Certification * California Guard Card (BSIS) Living Pride Standards Service Excellence * Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. * Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. * Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices * Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. * Demonstrates an understanding of and adheres to safety and infection control policies and procedures. * Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. Work Environment * Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. * Picks up and disposes of any litter found throughout entire facility. * Posts flyers and posters in designated areas only; does not post on walls, doors or windows. * Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. * Protects the physical environment and equipment from damage and theft. The flexibility to orient and work at all UCSF Medical Center locations is required. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve. Ucsf Medical Center San Francisco CA

Security Supervisor - Security Services (Scrty Supv 1 HC)

Ucsf Medical Center