Security Supervisor

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core.

We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents. Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Unique.

Stylish.

Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language.

High on design and style, all wrapped up in a Yes I Can Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America. As a Security Supervisor for the Radisson Blu Mall of America, no two days will be the same.

You, along with the Security team, will be responsible for keeping the guests and employees of the hotel safe on a daily basis. Key Responsibilities Perform assigned lead/supervisory function to insure delivery of quality service, maintain employee morale. Prepare for and conduct pass down.

Respond to emergency situations. Investigate and document all occurrences in incident reports. Provide leadership to ensure the efficiency of the departments operations.

Support the needs of management and subordinates. Be first contact for emergency agencies such as, but not limited to, police department or fire department.

Notify management to all major incidents occurring during the watch.

Complete daily paperwork. Perform miscellaneous job-related duties as assigned Due to the cyclical nature of the hospitality industry, the lead security officer may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by the from time to time, is essential to the successful performance of this position.

This position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the lead security officer based upon the particular requirements of the company. Comply with work rules and standards per the associate handbook and as directed by management. The ability to follow payroll and key sign out procedures The ability to respond properly to any hotel emergency or safety situation The ability to perform other tasks or projects as assigned by hotel management and staff Work harmoniously and professionally with co-workers and management The ability to offer any assistance possible to guests Maintain work area in a neat and orderly fashion Assist and provide leadership during all investigations performed on shift.

Provide accurate information to in inquirers for directions and hours of operations. Escort guests and team members as required to parking lots. Other duties as assigned by Director of Security or Security Manager.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Ability to read, listen, and communicate effectively in English in writing, using correct grammar, spelling and sentence structure Prepare official correspondence on behalf of management for both external and internal communications verbally and in writing Ability to sit and walk for extended periods of time and continuously perform the essential job functions Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy Ability to type 35 wpm Ability to effectively transcribe information from handwritten memos and recordings Perform assigned supervisory function to insure delivery of quality service, maintain associate morale. Respond to emergency situations.

Investigate and document all occurrences in incident reports. Support the needs of a diverse clientele and building tenants. Be first contact for emergency agencies such as, but not limited to, police department or fire department.

Notify management to all major incidents occurring during the watch. Fill open vacancies for any department needs if needed. Complete daily paperwork.

Develops and implements strategies and practices which support employee engagement Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations: Gives personal attention, takes personal responsibility and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

Provides Yes I Can genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.

Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests Requirements/Skills Associates/Bachelors Degree or equivalent preferred (additional training [e.g. military, law enforcement] and education is highly desirable) Ideal candidate will have a minimum of one year security supervisory experience Experience with MS Office applications and Outlook required Previous work experience should include working in a high-volume environment, as well as, customer-service oriented atmosphere Demonstrates strong verbal and interpersonal skills Works well independently or as part of a team Strong attention to detail Commitment to exceptional guest service Adhere to the policies and procedures of the hotel Willing to work a flexible schedule including weekends and holidays Physical Demands Perform repetitive hand and arm movements. Ability to lift, pull, push up to 25 pounds. Must be able to squat, bend, kneel and twist.

Ability to stand for long periods of time. See, hear, speak and read and write legibly. Be able to reaching with hands and arms, stooping, kneeling, crouching and crawling.

Frequent sitting, standing and walking, which may be required for long periods of times up to 8 hours. Duties may involve climbing stair and walking inclines or uneven terrain. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class.

Background checks are also required before employment begins. Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.