Security Supervisor

Job Title & Specialty Area: Supervisor of Offsite Clinics

Department: Security

Location: Specialty Center and offsite locations

Shift: M-F 6a-230p, required flexibility in schedule

Job Type: Onsite, traveling required

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

The Supervisor of Security role is responsible for leading a team of security team members during their assigned shift along with all job specific duties of the assigned security team member. This position is responsible for maintaining a positive working relationship with Children's Health System of Texas employees, various agencies and the public in order to carry out the proper communications and procedures in an effective and professional manner.

Responsibilities:

• Responsible for daily staffing and leading a team of security team members including offsite locations.

• Assist their assigned Security Manager with team training, daily duties and daily offsite location visits.

• Participate in the interview process for Security Team member candidates.

• Respond to priority calls and maintain supervision and command of scene unless relieved by other personnel.

• Enforce internal and external guidelines, enforcing the policies, rules, and regulations of the hospital; give directions and information throughout the hospital and assist with security problems.

• Write and reviews security team members reports on incidents occurring on campus property.

• Report all irregularities, emergencies, or suspicious activity to the appropriate party.

• Responsible for notification to security manager or security director as appropriate.

• Responsible for liaison with onside leaders in security manager absence.

• Assignments are subject to change at any time depending on the needs of the department.

• Perform other duties and special projects as assigned.

You may be required to float occasionally to other Children's Health locations including Dallas, Plano and THD Clinics.

WORK EXPERIENCE

• At least 2 years At least 2 years preferred in a Supervisory related role or equivalent years of Supervisory duties (i.e. Customer service, healthcare, hospitality, security, law enforcement or military.) Pref

EDUCATION

• High school diploma or equivalent Req

• Texas Commission on Law Enforcement New Supervisor (First-Time) Course #3737 within 60 days. Req

LICENSES AND CERTIFICATIONS

• Texas Department of Public Safety

• Texas Private Security Bureau Registration

• Commissioned Security Team member training and certification within 6 months of employment. Req

• Valid, current Texas Department of Public Safety Driver's License upon employment Req

• Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements 60 Days, Req

• International Association for Healthcare Security and Safety Supervisor level Certification for CHSS Certified Healthcare Security Supervisor. Effective 1/15/2020 employees must obtain this certification within 180 days of hire. Existing employees must obtain this certification by 7/15/2021. 180 Days Req

JOB PROFILE

• Supervisor of a team; spends at least 50% of the time providing people leadership to a team

• Typical span of control: Administrative 12-15, Clinical 12-15, Support Services 15-17; e.g. Admin: Fin, IT, Legal, HR, Public Affairs; Support Services: EVS, Security, Engineering, Food Services;

• Plans and executes day to day operational needs

• Provides guidance, coaching, and feedback

• Provides input to employment decisions, and participates in performance reviews

• Works within established precedents and practices; receives guidance and oversight from a higher-level manager

• Monitors key day to day operational metrics

• Provides technical guidance to others on a frequent basis and rounds with employees in the team

• Demonstrates an understanding of Children's resource availability

NON-MANAGEMENT SKILLS

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.

• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.

• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.

• Develop and use collaborative relationships to facilitate the accomplishment of work goals.

• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.

• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.

• Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

• Effectively manage one's time and resources to ensure that work is completed efficiently.

• Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.

• Assimilate and apply new job-related information in a timely manner.

• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits

• How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.

• 4%-10% employee savings plan match based on tenure

• Paid Parental Leave (up to 12 weeks)

• Caregiver Leave

• Adoption and surrogacy reimbursement