Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision. Ensure consistent treatment of customers accused of violating Charter's Acceptable Usage Policy (AUP) regarding High Speed Data customer services. Interact with the customer base to assist in resolving security incidents and concerns.
DUTIES AND RESPONSIBILITIES
Enforces security policies and procedures by administering and monitoring security profiles, reviews security violation reports and investigates possible security exceptions, updates, and maintains and documents security controls
Responsible for the tracking and monitoring of security programs
Prepares status reports on security matters to develop security risk analysis scenarios and response procedures
Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications
Involves in the evaluation of products and/or procedures to enhance productivity and effectiveness
Provides direct support to the business and IT staff for security related issues
Educates the business about security policies and consults on security issues regarding user built/managed systems
Represents the security needs of the organization by providing expertise and assistance in all IT projects with regard to security issues
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience
Minimum two (2) years of Network Security Operations experience
ADDITIONAL JOB QUALIFICATIONS
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced knowledge of Microsoft operating systems and applications, security issues, techniques, tools and implications
Ability to multi-task and manage time effectively and work in a team environment, sharing workloads and responsibilities, at times taking a lead role
Produce metric reports on security initiatives
Customer service oriented
Understands a sense of urgency
At least one of the following: Network+, advanced degree, or equivalent certification
Experience with investigation of security incidents, understanding of application vulnerabilities, experience consulting with users on AUP Violations, security incident response and security policy, and interaction with law enforcement agencies on security incidents or breaches.
Experience with development of security tools and analysis of logs and network data collection.
Familiarity with developing/maintaining security policies, procedures, and incident response activities.
Advanced knowledge of current and emerging security threats and vulnerabilities
Working knowledge of IT security protocols and standards, commercial and open source network security products and services and best practices