Security Specialist I

Time Warner Cable Greenwood Village , CO 80111

Posted 3 days ago

Posting Job Description

JOB SCOPE

Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision.

DUTIES AND RESPONSIBILITIES

  • Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision.

  • Handle incoming and perform outgoing security related customer service calls.

  • Review security violation reports and investigates possible security exceptions, updates, and maintains and documents security controls.

  • Educate customers about threats, remediation, countermeasures, and network hardening along with discussions about AUP and copyright violations.

  • Enforces security policies and procedures by administering and monitoring security profiles, reviews security exceptions, updates, and documents security controls.

  • Ensure consistent treatment of customers accused of violating Charter's Acceptable Usage Policy (AUP) regarding high speed data customer services.

  • Assist in resolving security incidents and concerns.

  • Conduct Malware awareness outreach campaigns.

  • Other duties as assigned by the manager.

BASIC / MINIMUM QUALIFICATIONS

  • Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience.

  • Minimum of one (1) year of experience in a Client service / support environment.

  • Minimum of one (1) year of experience in Technical support area.

ADDITIONAL JOB QUALIFICATIONS

  • Customer service oriented with the ability to provide a high level of service and support to our customer base.

  • Familiar with developing/maintaining security policies, procedures, and incident response activities.

  • Knowledge of current and emerging security threats and vulnerabilities.

  • Familiar with control types and methods.

  • Able to produce metrics reports on security initiatives.

  • Multi-tasking while managing time effectively, and work in a team environment, sharing workloads and responsibilities

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Security Specialist I

Time Warner Cable