Security Shift Supervisor

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Security Shift Supervisor to join our team and drive our relationships with hyperscale clients to new heights.

Security Shift Supervisor:

Data Center Security Shift Supervisor will conduct unarmed Patrols (interior and/or exterior), control facility access and egress, monitor closed circuit televisions and alarm systems, compose reports, deter criminal activity, and misconduct, and perform other duties as specified by the client. The Security Shift Supervisor is trained to work on all posts at the assigned site location and is available to work all shifts and oversee the security officers of those posts. Data Center Security Shift Supervisor facilitate a pleasant experience for our client and their customers through interactions. Customer Service is primary.

Shift: Mon-Fri 5:00 AM to 3:30 PM

Responsibilities:

• Maintain awareness of surroundings to promote physical security and safety; watch for irregular or unusual conditions that may create security concerns or safety hazards

• Observe and report and suspicious activity

• Contribute to communication and awareness of security policies and issues as needed

• Badge/ID generation

• Asset Management

• Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles

• Escalate infractions when noticed

• Distribute and enforce on site and global standard operating procedures down to the individual level

• Concierge services and package delivery

• Assist and train new staff on all security systems, SOPs, patrols, post orders, etiquette, and customer service as a member of the security team

• Ensure Client and Company policies are followed

• Assist the Site Manager in creating and improving site specific SOP/Post Orders

• Support Daily Tasking and Activities

• 100% completion of log and report write-ups

• Perform to the best of your abilities to meet KPIs outlined by the Site Lead.

• Oversee the Site Security Officers, enforce disciplinary measures in accordance with Salute HR policy

Additional Accountabilities:

• 100% completion of log and report write-ups

• 100% accurate and timely submission of timesheet documentation in Field Service

• Fulfillment of 100% contractual expectations as defined with Client SOW specific to scheduled service delivery

• Fulfillment of 100% revenue expectations as defined within Client SOW

• Completion of 100% required Talent LMS based training courses as assigned

• 100% adherence to Salute Mission Critical safety standards and best practices

• 100% adherence to client security/privacy practices and expectations

Requirements:

• Current state-issued guard card

• High school diploma or appropriate level of training per local jurisdictions

• Ability to speak fluent English

• Experience in customer service-related fields

• Ability to handle stressful situations with tact, professionalism, and respect

• Computer literacy with experience within the Microsoft Office suite

• Basic CPR/AED/First Aid or BHV equivalent

Preferred Qualifications, Skills, and Experience:

• Data Center experience

• Construction site security experience

Physical Requirements:

• Ability to lift and carry heavy equipment, up to 40lbs.

• Ability to climb ladders and multiple flights of stairs to access elevated equipment

• Ability to stand for long periods of time in various work environments

• Ability to bend, stoop, kneel, and reach for equipment related tasks

• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly

• Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.

• Good hand-eye coordination and dexterity for working with small components and connectors

• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses

• Ability to differentiate between color-coded warning signs, labels, and cables

• Ability to work in environments with a wide variety temperature inside a facility

• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow

• Capability to work in environments with elevated noise levels while wearing hearing protection

• Possession of a valid driver's license for work-related travel, as required

Those with military experience are encouraged to apply.

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!

Salute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.