Security Shift Supervisor

Hoosier Park Anderson , IN 46016

Posted 3 days ago

SUMMARY

Responsible for the security of the company property, patrons, officers and team members during assigned shift. Provides operational and administrative control over assigned shift activity. Responsible and accountable for all Security Division policies, directives and procedures and all Indiana Gaming Commission and Indiana Horse Racing Commission policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Insure that all applicable policies, directives. procedures, internal controls of the Company and/or governing agencies are firmly, fairly and consistently enforced.

Safeguard the Company property, patrons and team members.

Perform escort duties as required.

Conduct internal investigations when needed and cooperate with Company management concerning any internal investigations.

Coordinate the scheduling of all officers assigned to specific shifts or events.

Assist and train all officers on the shift when needed.

Maintain excellent patron, supervisor, officer, team member relationships and working relationships with all divisions in the Company.

Provide cooperation with external city, state or federal agencies when applicable and/or required.

Document all issues and/or incidents involving Company property, patrons, officers, supervisors or team members.

Ensure that all required documents, statements, reports, logs and any other related paperwork is properly completed prior to the end of the shift.

Maintain competent performance in any and all required duties and responsibilities.

Complete fairly and accurately, all performance evaluations on officers when required and on time.

Maintain confidentiality at all times concerning issues with patrons and/or Company operations.

SUPERVISORY RESPONSIBILITIES

This job will assist the Shift Manager, Director and/or Assistant Director of Security in providing overall coordination and supervision of the Security Officers in the absence of superiors. All disciplinary issues that are brought to the attention of the Shift Supervisor will be promptly documented, and the disciplinary investigation of the issues will be assigned to the supervisory staff by either the Director or Assistant Director of the Security Division.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SOCIAL SKILLS AND EXPERIENCE

Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

EDUCATION and/or EXPERIENCE

Certification in the fields of public safety, security or personnel management from a technical school, college or university; or a minimum of five or more years of supervisory experience in the fields of public safety, security or personnel management; or an equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

REQUIRED PERSONAL COMPETENCIES

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers.

Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be licensed by the Indiana Gaming Commission, and the Indiana Horse Racing Commission.

Must possess and maintain a valid Indiana driver's license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee will be exposed to a smoking environment. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; and high, precarious places. The noise level in the work environment is usually moderate.

ACCESS TO GAMING FACILITY

Requires access to all areas of the gaming facility including secure areas.

ACCESS TO SENSITIVE MATERIALS

Requires access to patron information, investigative information, departmental payroll and personnel data.



Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Security Officer Truck Gate...

Allied Universal Security

Posted 3 days ago

VIEW JOBS 6/20/2018 12:00:00 AM 2018-09-18T00:00 Overview Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal, North America's leading security services provider, is experiencing tremendous growth. For all full-time positions, we offer medical, dental, vision, flex spending, 401K, an anniversary bonus, and an on-the-spot recognition program.  We promote from within our company! You can start with little, to no, security experience and become one of Allied Universal's many success stories. Apply to join the LARGEST SECURITY COMPANY in the United States! Job Description Allied Universal Services is currently searching for a Professional Security Officer. The Professional Security Officer is the heart of Allied Universal Services. Our officers allow us to accomplish our company's core purpose which is "to serve, secure and care for the people and businesses in our communities". The Professional Security Officer is responsible for the safety and security of the facilities they protect. Our security officers act as a visible deterrent to crime and client rule infractions; they detect and report suspicious, unsafe or criminal acts at or near their assigned posts which may be a threat to the property, clients, guests or employees at the site. Although essential activities may differ based on the facility at which they work, below are some of the standards: * Ensure the facility is provided with high quality security services to protect people and property * Report safety concerns, security breaches and unusual circumstances both verbally and in writing * Build, improve and maintain effective relationships with both client employees and guests * Answer questions and assist guests and employees * Answer phones or greet guests / employees in a professional, welcoming manner Physical and Mental Functions: * Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet) * Climb stairs, ramps, or ladders occasionally during shift * Occasionally bend/twist at waist/knees/neck to perform various duties * Occasionally lift or carry up to 40 pounds * Run as needed * Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks * Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination * Work in various environments including adverse outdoor conditions such as cold, rain or heat; * Constant mental alertness and attention to detail required while setting priorities and following up on assignments Qualifications/Requirements: Qualified applicants for the Professional Security Officer position will meet the minimum requirements, as described below: * High school diploma or equivalent required * At least 18 years of age * Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines * Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills * Must be able to read and understand all operating procedures and instructions * Must be able to obtain a valid Guard License as required in the state for which you are applying * As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test * As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty * Must display exceptional customer service and communication skills * Remain flexible to ever changing environments; adapt well to different situations * Intermediate computer skills to utilize innovative, wireless technology at client specific sites * Ability to maintain satisfactory attendance and punctuality standard; * Neat and professional appearance * Ability to provide quality customer service * Ability to handle both common and crisis situations at the client site, calmly and efficiently * Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones * Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment) Closing Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 150,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com or http://www.aus.com/offices to contact your local office. We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce. * SAJ Requisition ID2018-210600 Allied Universal Security Anderson IN

Security Shift Supervisor

Hoosier Park