Responsible for the security of the company property, patrons, officers and team members during assigned shift. Provides operational and administrative control over assigned shift activity. Responsible and accountable for all Security Division policies, directives and procedures and all Indiana Gaming Commission and Indiana Horse Racing Commission policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Insure that all applicable policies, directives. procedures, internal controls of the Company and/or governing agencies are firmly, fairly and consistently enforced.
Safeguard the Company property, patrons and team members.
Perform escort duties as required.
Conduct internal investigations when needed and cooperate with Company management concerning any internal investigations.
Coordinate the scheduling of all officers assigned to specific shifts or events.
Assist and train all officers on the shift when needed.
Maintain excellent patron, supervisor, officer, team member relationships and working relationships with all divisions in the Company.
Provide cooperation with external city, state or federal agencies when applicable and/or required.
Document all issues and/or incidents involving Company property, patrons, officers, supervisors or team members.
Ensure that all required documents, statements, reports, logs and any other related paperwork is properly completed prior to the end of the shift.
Maintain competent performance in any and all required duties and responsibilities.
Complete fairly and accurately, all performance evaluations on officers when required and on time.
Maintain confidentiality at all times concerning issues with patrons and/or Company operations.
This job will assist the Shift Manager, Director and/or Assistant Director of Security in providing overall coordination and supervision of the Security Officers in the absence of superiors. All disciplinary issues that are brought to the attention of the Shift Supervisor will be promptly documented, and the disciplinary investigation of the issues will be assigned to the supervisory staff by either the Director or Assistant Director of the Security Division.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SOCIAL SKILLS AND EXPERIENCE
Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.
EDUCATION and/or EXPERIENCE
Certification in the fields of public safety, security or personnel management from a technical school, college or university; or a minimum of five or more years of supervisory experience in the fields of public safety, security or personnel management; or an equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
REQUIRED PERSONAL COMPETENCIES
Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers.
Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.
CERTIFICATES, LICENSES, REGISTRATIONS
Must be licensed by the Indiana Gaming Commission, and the Indiana Horse Racing Commission.
Must possess and maintain a valid Indiana driver's license.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee will be exposed to a smoking environment. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; and high, precarious places. The noise level in the work environment is usually moderate.
ACCESS TO GAMING FACILITY
Requires access to all areas of the gaming facility including secure areas.
ACCESS TO SENSITIVE MATERIALS
Requires access to patron information, investigative information, departmental payroll and personnel data.