Security Service Technician

Johnson Controls, Inc. Mobile , AL 36604

Posted 3 months ago

What you will do

Service Technicians diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

How you will do it:

  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

  • Service, troubleshoot, and install fire alarm systems and special hazard fire protection systems utilizing gaseous agents.

  • Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.

  • Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.

  • Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.

  • Obtain customer signature upon completed service call assignment.

  • Available for on-call emergency service.

  • Perform other duties as assigned.

What we look for

Required

  • High School Diploma or equivalent required.

  • 3-5 years electrical and electronic equipment

  • Experience with Fire Alarm, security, CCTV, card access

  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

  • Experience inspecting, repairing, and programming fire alarm panels and fire suppression systems.

  • Computer literate.

  • Ability to follow verbal and written instructions.

  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

  • Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

  • Ability to work flexible hours including weekends to meet customer requirements.

  • Limited overnight travel may be required.

  • Demonstrate a high level of customer service.

  • Maintain truck inventory to ensure timely response to customer needs.

  • Ability to adhere to, implement, and follow safety guidelines and procedures at all times.

  • Strong organizational skills, positive attitude, and an ability to learn quickly.

  • Possess a valid driver's license and driving record that meets company requirements.

  • Able to pass a pre-employment background and drug test.

  • Retain any licenses that are required by National, State and Local codes.

Preferred:

  • NICET certification

What else you'll get

Supportive team environment, flexible schedule, mobile device, laptop, company vehicle. Add to that a competitive salary, best in class benefits package that starts on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou


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Security Service Technician

Johnson Controls, Inc.