Security Service Ambassador

Summary:

Ensure that individuals entering the premises of the hotel/casino are checked for proper identification and dressed appropriately. Verify that all guests have a valid room key to access designated areas, adhering to operational and safety protocols. Provide a welcoming, safe, and enjoyable experience for all visitors, maintaining high standards of guest service and security. Consistently demonstrate prompt, courteous, and professional behavior when interacting with guests, vendors, and colleagues, following all safety procedures.

Essential Functions and Responsibilities:

• Ensure guests entering the Hotel/Casino lobbies are greeted
• Perform ID Checks at casino entrances
• Conduct checks for room keys when patrons attempt to enter the Hotel rooming areas
• Effectively communicate directions
• Keep work areas clean and presentable
• Create a pleasurable experience through small talk and casual conversation with guests
• Escort guests upon request to areas on property as appropriate
• Accurately answer guests' questions regarding the property, special events, and other Golden Entertainment products and services
• Maintain familiarity with current life safety systems and emergency evacuation procedures, as well as procedures for handling uncooperative guests and potentially dangerous situations
• Consistently follow all operating, safety and emergency evacuation procedures
• Immediately notify Security Dispatch of any defective equipment and/or potential safety hazard(s) encountered
• Operate two-way hand held radio to communicate with Security Dispatch, Officers, and/or Supervision any issues or suspicious persons attempting to access the building or rooming areas
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Requirements:

Qualifications

• Previous experience in a high volume guest contact position
• Previous experience interacting with guests without scripted conversation
• Strong verbal communication
• Able to maintain calm under pressure and emergency situations
• At least 21 Years of Age
• High School Diploma or Equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Occasionally push/pull up to 25lbs.
• Occasionally lift and/or carry up to 25lbs. at floor, knee, waist, and chest levels
• Occasionally Squat, kneel, reach, bend, twist
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Outdoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme Heights
• Extreme hot & cold temperatures

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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