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Allied Universal is looking to hire a Security Regional Manager for a leading Pharmaceutical Client in Lexington, MA
The Region Security Manager (RSM) is designated as an executive level professional with oversight for all security service delivery and related programs for the client at their US Hub sites. This person acts as the official representative from AUS to the Client and will work to ensure a consistent and superior level of customer service to all client facilities. This person will partner with the client's management to establish and maintain an innovative, high-quality vision for the security program.
Scope of Work:
This person is responsible for the administration, coordination, direction and implementation of the Security Program in accordance with direction from the client contact, the contract, agreed upon policy, and accrediting/regulatory agency requirements. This person will review and act promptly to reports, and oversee procedures to conform to appropriate mandates and standards of expectations.
Serve as the executive leader of the security managers and supervisors, managing the security staff and overseeing the day-to-day operations at the following locations:
Serve as the immediate point of contact between AUS and the client.
Travel to the above locations in PA & IL will be required, on a as needed basis. This position will be primarily located in Cambridge, Massachusetts.
Inspires team personnel to be confident and customer service masters, to support client personnel at all locations.
Attend client meetings as agreed upon, to include representation at monthly meetings and daily huddles.
Ensure a copy of all contractor forms used in the performance of the Managers and Supervisors duties, including a copy to be submitted to the client for review and approval. The items provided shall include, but not be limited to:
Incident Report Forms
Security Officer's Handbook
Security Officer's Code of Conduct
Relevant Policies and Procedures applicable to physical security.
Review site post orders annually and collaborate needed changes with the client, or as needed.
Know, adhere to, and enforce standards as listed in the AUS Security Professional Employee Handbook
Coordinate the establishment of competencies with the client and validate compliance of all security staff with contractual requirements as well as all applicable regional and local expectations.
Administer Job Safety Analysis (JSA's) and safety programs annually, outlining site-specific hazards for Managers and/or Supervisors on assigned shifts including vehicle / driving safety as appropriate with compensatory measures and action plans to address hazards.
Monitor, review and analyze information from materials, events, and the environment to detect or assess security related problems and report and act on each as appropriate for compliance and response.
Conduct and report outcomes of annual security program reviews.
Provide subject matter expertise in the development of client policies related to security and the security program. Responsible for implementing, monitoring and reporting effectiveness of those policies and procedures.
EMANAGEMENT: This person is responsible for maintaining appropriate staffing levels to ensure compliance with contractual obligations.
Provide 24/hour response at client site as required including but not limited to emergency response and discipline issues
Maintain appropriate staffing levels through hiring, training, and developing staff; coordinating needed support services to effectively run the Regional Security to meet or exceed financial & operational goals and provide quality customer service.
Maintain weekly operating schedules and complete payroll for assigned security personnel.
Capably utilize WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management. (Budget Income Statement, Scheduling Activity Report, Invoice Aging, Training Summary and Training Detail reports, Overtime Warning, Under Hours, etc)
Coordinate site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.
Develop and maintain a competent staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)
Oversee evaluating competencies of assigned staff members and take corrective action where required. This includes ensuring defined training/processes are in place for all officers to maintain defined levels of performance.
Ensures compliance is properly achieved and documented through the creation and maintenance of compliance folders for each assigned security professional. Ensure folders are maintained and available for review by the client.
Ensure all Managers and/or Supervisors successfully complete Customer Service Training - an (8) hour Excellence Institute training
Ensure if a Security Officer is reassigned to another contract or is absent from the clients site for a period of 6 months or longer, the Security Officer shall attend the next available Basic Orientation, Advanced Orientation course prior to being placed. In addition, the Security Officer shall review all applicable security policies and procedures.
CLIENT/STAFF RELATIONS: This person will build, improve and maintain relationships with the client, client staff and employees;
Interface with client executives, client staff, and contractors/visitors to obtain feedback and perceptions.
Handle any escalated security issues or emergency situations appropriately.
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate.
Assure communication of policies, announcements and job openings through a consistently updated READ file at each site.
Manage uniforms, equipment, supplies and vehicles utilized at the Regional Security(s), maintaining appropriate inventories and maintenance checklists.
Take a proactive role in communicating with the client and meeting their needs; meet with regularly, identify issues, provide security and technical expertise and solutions. Ensure customer satisfaction.
When necessary, ensure employee terminations are conducted in a professional manner and do not impact client operations.
The ideal candidate will possess a Bachelor's degree in Criminal Justice, Business Administration or a related field plus at least 5 years of leadership experience. Contract security, proprietary security services, military/law enforcement experience is highly desired. In addition, we require the following skills:
Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferred
Proven strong service orientation, excellent interpersonal, leadership and organizational skills
Ability to develop and grow client relationships
Ability to make decisions and conduct courageous conversations
Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
In-depth understanding of financial performance
Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
Proven track record of developing and engaging people to achieve superior results. Passionate about coaching and development
Proven success in hiring the best talent and effectively managing team performance
Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform employee investigations
Key Competencies: Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
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