Ijet Phoenix , AZ 85002
Posted 4 weeks ago
About Crisis24
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com
Security Operations Center (SOC) Supervisor
Location: Phoenix, Arizona
Who We Are Looking For
The SOC Team Leader must be detail oriented, have strong skills in communication, writing, critical thinking, and display a "team-first" mentality. Daily responsibilities will focus on managing day-to-day SOC operations, to include performing quality checks, running incidents, scheduling, taking part in gap analysis, work on projects and program buildout as needed, and recording and presenting operational data. The Team Leader will be the SOC expert and supervisor on shift, executing clear command and control of SOC activities to ensure all deliverables are completed in a timely and quality manner.
Essential Functions Include:
Quality Assurance
Client Relationship Management
GSOC Meetings
Project Management
Seek Continuous Improvement
Personnel Issues
Procedural Updates
Sick Leave: The Team Leader must make arrangements to find coverage for employees who fall ill on shift or report when normal staffing for any role is absent. They must also communicate with Crisis24 and client management as appropriate via email all changes made and ensure that proper documentation for sick leave is maintained.
Investigation and Follow-Up: The Team Leader must investigate and follow up on any "misses" highlighted by the client's Management. They must ensure that all incidents are properly documented and that corrective actions are taken to prevent future incidents.
What You Will Work On
Operational supervision of all operators providing services and deliverables
Support the creation of market, neighborhood, city, and location risk assessments
Support operators with escalations
Assist in collecting and reviewing metrics and reporting requirements
Coordination efforts, including but not limited to: assisting in emergency response, tracking of critical equipment checks, distribution of emergency and non-emergency communications to Client personnel and key stakeholders
What You Will Bring
Bachelor's degree in a related field is required.
Master's degree in a related field is preferred.
3 - 5+ years of leading teams, projects, or functions within the security operations or SOC environments.
Have an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management
Must be well-versed in current technologies and open-source search methodologies
Must be a competent user of Microsoft Suite and Google Suite
Must be willing to sign an NDA and maintain strict confidentiality
Must be able to communicate effectively, both verbally and in writing
Ability to maintain a professional demeanor during stressful situations
Must be able to quickly adapt and excel in dynamic situations
Demonstrated organizational and time management skills
Successful client management experience
A demonstrated history of effective conflict resolution skills
Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
Ability to attend training events and mandatory meetings that fall outside normal work hours
Ability to work 8 to 12-hour shifts both days and nights
Work Environment
With or without reasonable accommodation, requires the physical and Mental capacity to Effectively perform all essential functions. In addition to other demands, the demands of the job include:
Undergoing and meet company standards for background and reference checks, and drug tests if required
Exposure to sensitive and confidential information
Regular computer usage
Ability to handle multiple tasks concurrently
Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
Frequent sitting and/or standing
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Other details
Job Family GPS
Pay Type Hourly
Min Hiring Rate $32.00
Max Hiring Rate $35.00
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Ijet