Security Operations Center (Soc) Manager

Performance Assessment Network, Inc. Carmel , IN 46033

Posted 6 months ago


Trusted by companies, governments, professional associations, certifying bodies and leading educational institutions, PSI Services delivers mission critical programs in every sector, with an outstanding track record in industries such as aviation, automotive, healthcare, IT certification, real estate, cosmetology, insurance and construction. Our software delivers over 15 million assessments and tests annually and we continue to grow. Our employees feel a sense of mission in their work which produces a feeling of belonging, professional fulfillment and a culture of winning. Join our team, where people matter. Join our company, where one thoughtful step at a time, we help people meet their potential.

PSI is looking for a career minded individual to manage our Security Operations Center in Carmel, IN. The SOC Manager will help design, build, maintain, and support the security operations of our web-based exam delivery platforms and company networks.

The successful candidate will need to demonstrate senior level expertise IT security topics as they apply to a well-controlled service provider network. They will also need to provide examples of IT security projects they have successfully delivered. This candidate should have the ability to train and mentor other team members and act as an escalation point for projects and issues. This position offers a high degree of autonomy and empowerment, while still working in a collaborative team environment.

Job Duties

  • Lead the management and day-to-day operations of the SOC with a focus on proactive monitoring, Incident Response, and Issue Management.

  • Supervision of the SOC team, recruiting, hiring, training, and assessment of staff.

  • Development and measurement of SOC performance metrics.

  • Maintain working knowledge of cyber threat actor tactics and techniques.

  • Management of the escalation process and review of incident reports.

  • Review and remediate security threats and incidents.

  • Conduct security audits and risk assessments with commercial and open source tools and utilizing industry best practices/techniques.

  • Report and presenting findings to team and management.

  • Identify, evaluate, recommend, and implement processes, procedures, and tools which will enhance existing monitoring capabilities and ensure a cycle of continuous improvement.

  • Develop and maintain policies, processes, and procedures to ensure reliable and effective SOC operations.

  • Ensure adequate coverage for the SOC so that operations are properly monitored and all incidents are reported and remediated in accordance with documented requirements.

  • Monitor and review event indications, warnings, and system logs and notify the applicable stakeholders in accordance with service level agreements and SOPs.

  • Coordinate with appropriate internal teams to report and resolve issues identified by SOC monitoring tools.

  • Lead a team that actively monitors all enterprise servers, systems, routers, and switches, for indications of irregular behavior.

  • Present to senior management on a regular basis.

  • Participate in special projects as required.


  • Bachelor's Degree in IT related field or related experience

  • 5+ years of IT security review and remediation for internal or external clients.

  • Experience managing SOC activities.

  • Experience with incident handling techniques and processes.

  • Experience in several IT disciplines, such as Infrastructure, Networking, Software Development, etc.

  • Hands-on experience using security monitoring tools, running vulnerability scans, and reviewing vulnerability assessment reports.

  • Strong knowledge of security frameworks (NIST, CIS, ISO, CSA).

  • Strong knowledge of client/server, web, and cloud architecture.

  • Strong networking knowledge with a focus on security.

  • Strong knowledge of Windows and Linux OSes with a focus on security.

  • Strong problem solving and troubleshooting skills.

  • Excellent verbal and written skills.

  • Excellent team leader/project management skills and experience.

  • Excellent verbal, written, and interpersonal communication skills, including ability to effectively communicate with internal and external customers.

  • Advanced knowledge in establishing and maintaining cooperative working relationships with other employees, vendors, and other organizations.

  • Ability to design and implement effective policies and procedures to achieve consistent team results.

  • Ability to communicate ideas in both technical and user friendly language.

  • Experience supervising staff and coordinating shift schedules ensuring adequate coverage.

  • Experience implementing monitoring tools and capabilities.

  • Highly self-motivated and directed, with attention to detail.

  • Must have good credit history.

  • Must be US Citizen and able to pass a U.S. government background check.

  • Must be willing to travel, up to 10% of the time.

Preferred Qualifications

  • Certifications a Plus: CISSP, SAN GIAC Certifications (GCIH, GPEN, GSEC, etc.), CEH, PMP.

  • 10 or more years of professional work experience in the security field.

  • Experience with Managed Security Services and SOC environment.

  • Experience working in an Agile software development environment.

About Us

PSI Services has 70 years of experience with providing solutions to federal and state agencies, corporations, professional associations and certifying bodies worldwide. We offer a comprehensive solutions approach from test development to delivery to results processing which includes pre-hire employment selection, managerial assessments, licensing and certification tests, license management services and professional services.

PSI, a leader in the assessment industry, provides various solutions through its multiple business channels including talent assessments (of job-seeking candidates as well as employee development programs), licensure testing services (for government regulatory agencies), certification credentialing services (for professional associations), license management services and biometric identification authentication services. PSI offers clients various solutions to measure, assess and identify the skills, abilities, traits and identities of individuals seeking jobs, licensure, or certification credentials.


PSI offers a competitive and comprehensive benefits package inclusive of:

  • Medical, Dental, Vision, Life, and Short and Long-Term Disability Insurance

  • Flexible Spending Accounts

  • 401k plan with company match

  • Generous PTO and Holiday Pay

An Equal Opportunity EmployerM/F/D/V

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Security Operations Center (Soc) Manager

Performance Assessment Network, Inc.