Security Operations Center Operator

The Peabody Essex Museum in Salem, MA is seeking candidates for the Overnight Security Operations Center (SOC) Operator position. SOC Operators monitor computer-driven access control, surveillance, and life-safety systems throughout the museum campus.

The SOC also coordinates incident response with alarm service vendors, emergency responders and in-house security staff. Additional duties include maintaining daily activity logs, filing incident reports, operational and performance tests of relevant systems, and basic maintenance of control center equipment.

SOC operators must have a strong working knowledge of security field operations in order to successfully coordinate effective response procedures. Operators will therefore also be regularly assigned to field posts where they will interact with the public, conduct area inspections, and perform other duties as assigned to maintain the physical security of museum spaces.

Successful candidates will have strong written and verbal communication skills, an acumen with technical concepts, and an assertive yet professional demeanor. The ability to remain calm under pressure and exercise well-reasoned discretion is essential.

An Associates degree in a related field (or an equivalent of education and work-related experience) is required and a minimum of two years of relevant experience is required. Proficiency with Microsoft Office Suite and common network communication platforms like email, cloud storage in particular Google Workspace is desired. Must be able to work for extended periods on foot and be able to be seated for extended periods as well.

This is a full-time, overnight position with 12-hour shifts. The regular hours of this position are 7pm to 7am, but training will be conducted during the day shift from 7am to 7pm initially.

Schedule includes weekends, evenings, holidays, and extended shifts. Please include a cover letter and resume with your application. The pay range for this position is $19.50 to $20.50 per hour.

PEM is committed to enhancing diversity in its staff, visitors, exhibitions and programs while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in these areas.