Security Operations Center Manager

OUR RECRUITMENT INVITATION

Award-winning. Results-driven. Future-ready.

We believe government should be at the forefront of technological innovation. Our teams are experimenting with artificial intelligence, machine learning and other emerging technologies to conceive tomorrow's solutions. IT members are exploring options for replacing and upgrading legacy systems. Our mission has never been clearer. We understand how citizens and employees can benefit from conveniences afforded by the latest tech offerings.

Our department provides training opportunities for staff at all levels. It's critical for IT members to constantly elevate their skill sets in preparation for what's to come. We appreciate candidates from diverse backgrounds who are energized by the challenges of working in government IT.

An inquisitive imagination, purposeful passion and consistent customer-focus are all welcome traits. We aspire to create an environment where employees can do their best work.

YOU MIGHT HAVE WHAT IT TAKES. APPLY TODAY.

The City of Virginia Beach is currently recruiting for a Security Operations Center Manager. This position will provide the technical leadership for the City's 24x7x365 security operations center (SOC). The security operations center provides the mission critical role of monitoring and triaging critical City networks, systems and services. The position will leverage creativity, technical acumen and an eye for detail to ensure City networks, systems and services are proactively managed. The successful candidate will lead the SOC team and provide the Chief Information Security Officer with recommendations on staffing, technology, metrics and alert management.

Duties for the Security Operations Center Manager will include, but are not limited to:

• Supervise, lead, and coordinate Security Operations Center (SOC) activities and staff including facilitate security monitoring, triage, alerting, and the collection of data and analysis to identify suspicious activity and improve the organization's security.

• Apply quality assurance and standards of operation for the Security Operations Center.

• Perform critical information security services in the operation of the City's information security program including vulnerability management, security and event monitoring, threat evaluation, risk management, incident response, and compliance activities.

• Responsible for the operations of various security related applications, reviewing system architecture submittals, perform risk based analysis, and participate in security incidents, DevSecOps processes, and compliance related activities.

• Oversee all activities including staff supervision of 365 x 24 x 7 Security Operations Center.

• Formulate work schedules for staff to ensure full coverage of shifts; revise schedules as necessary to cover maintenance events, facility management, and emergency situations; and assist in expediting workloads to meet established work schedules.

• Document process events and utilization of resources.

• Work with IT teams and other City departments, to identify, document, and implement platform support procedures, production procedures, and new services. Ensure that all operational and support procedures, runbooks, and documentation are maintained in a current, accurate and usable state.

• Facilitate disaster recovery requirements.

• Perform routine quality audits to minimize SLA violations.

• Be available as the escalation point for SOC shift staff. Oversee the functioning of the SOC and assign clear responsibilities and authority to all assigned personnel. Implement both technical and professional development training plans for all assigned staff to ensure they are continually well prepared to complete both current and future assignments.

• Coordinate and assist in the management of facility requirements including electrical power, air conditioning, and fire prevention systems.

• Coordinate customer support process during the hours outside of prime shift; and coordinate customer complaints and problem events to provide the timeliest resolution of the problem.

• Ensure security requirements and standards of operation are applied. Maintain personnel and resource records.

• Prepare reports to meet department operation requirements.

• Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.

• This position offers a remote/hybrid work schedule arrangement within the Virginia and North Carolina surrounding areas; Primarily on-site work. The City offers a generous and competitive benefits package, which includes health, dental, and life insurance, retirement and savings plans, maternity/paternity leave, holidays, and Paid-Time-Off.

• eVerify Requirement: The City of Virginia Beach does not participate in eVerify.

CJIS/PREA Disclaimer: *This position will provide direct support to the City's Public Safety departments and will have physical access to public safety buildings and/or access to confidential and sensitive public safety databases. As such, and in compliance with federal regulations and guidelines, City of Virginia Beach IT staff and contractors must receive a Criminal Justice Information Systems (CJIS) and may require a Prison Rape Elimination Act (PREA) criminal background clearance prior to employment and annually thereafter while employed or under contract with the City of Virginia Beach. Automatic disqualifiers related to the CJIS and PREA criminal background checks apply, including but not limited to, US Citizenship and/or minimum ten (10) years US Residency requirements.