Security Operation Center Analyst

Job Description

GardaWorld -

Security Services

Security Officer

• Now Hiring!

Compensation: $21.28 / hour

Shift: Sunday

• 6:00 am to 2:00 pm

Must have 3-5 years of Global Security Operations Center Experience

Benefits: Medical, Dental, Vision, 401k, Company perks, Daily pay

You've got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we're hiring!

Job Description

The Global Security Operations Center Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports headquarters and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

RESPONSIBILITIES (Major Duties):

• The GSOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.

• The GSOC operator will respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.

• The GSOC operator maintains various records of communications and events.

• Evaluate global incidents that may impact Client employees or offices and escalate accordingly to security management and subsequently to other business units within Client (HR, IT, Public Relations, Legal, Facilities, Country Leaders, etc.).

• Monitor Client executives' travel and notify security management with potential risk.

• The GSOC operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.

• Able to manage and handle situations of a sensitive nature and maintain company's confidentiality and information security practices (medical record, personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).

• The GSOC operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.

• The GSOC operator will act as a liaison between all departments and the Global Safety & Security team.

• Collaborate with other internal business units regarding incident reports related to theft, urgent terminations, medical incidents, asset management, etc.

• Manage the access control system alarms

• Monitor radio traffic of local and remote sites

• Create dispatch cases for every officer that is dispatched during your shift

• Recommend improvement and guidance to internal partners

• Initiate incident reports and work orders for situations that require one

• Evaluate ISOS Travel Notifications and alert Client travelers with potential impact

• Assist Client employees while on travel (Medical, Lost/stolen property, etc)

• Support Client's events (Tech Summit, Sales Conference, Client Summit, etc.)

• Check to ensure all Access Control, CCTV, and other tools are working properly

• Assist Client employees, security staff, vendors and Client requests as needed

• Makes all required notifications & escalations.

SKILL REQUIREMENTS (To Perform Job Duties):

Strong understanding and troubleshooting of CCTV and Physical Access Control Systems

• Must be able to multitask

• Have strong prioritizing abilities

• Ability to stay calm and give direction under pressure

• Ability to analyze problems, identify causes, and implement results-oriented solutions

• Excellent organizational and time management ability. Must be competent and literate with computers.

• Must have the ability to develop and write clear and concise emails and memos

• Ability to handle high pressure situations and make sound decisions

• A professional demeanor, along with excellent customer service skills

• Ability to work independently while also being a team player

OTHER REQUIREMENTS:

• Must have CT Guard Card

• 3-5 years of Global Security Operations Center Experience

• Must be knowledgeable of all client and company GSOC policies and procedures

• Must pass a pre-employment background check and drug screen

• Have a strong knowledge of security and emergency operations

• Possess a solid employment history demonstrating reliability and dependability

Every day is different at GardaWorld with diverse work assignments and flexible schedules. We are leaders in Professional training programs that cover every aspect of delivering world class security services. And every industry counts on us because we're the very best at what we do. Perhaps you are, too.

In our complex world today, GardaWorld stands out as the largest privately owned security services company in the world. We're experts at protecting people and assets. We're also growing everywhere and expanding in multiple locations. If you're a sharp, talented, self-confident individual who excels in customer service, you can build a future here. We give you all the tools you need to expand your skills and grow your career with exceptional opportunities for advancement. You can stand out - and thrive - here, too, as a Security Officer

At GardaWorld, we know your compensation is important, so we provide competitive hourly starting rates for every market we're in. We're growing our team here in Connecticut: Hartford.

Work today, get paid today, with DailyPay!

GardaWorld offers DailyPay - a voluntary benefit that allows you to access your pay on day 1 of work.

If you're hired for a role at GardaWorld, you'll never have to wait for a paycheck again! DailyPay's most used features include:

• PAY: Get instant access to your money as you earn it
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Qualifications

Education