Security On-Site Dispatch Supervisor

Overview

Tarian specializes in managed security services in both physical and virtual high-risk environments - keeping the excitement out of security since 1967. We partner and serve with organizations in healthcare, aviation, schools, and other settings where safety and security are top of mind. With nearly 3,500 highly knowledgeable security and support staff, Tarian protects its partners and communities through healthcare technology management, integrated security services solutions, and an ingrained ability to assess and de-escalate situations in physical security. More information about Tarian can be found at hss-us.com.

POSITION SUMMARY:

Under general supervision provides full support to dispatchers to include all initial and recurrent training, supervision of a variety of shifts including weekends, and related public services.

Compensation:

Responsibilities

• Ensures all dispatch personnel are inputted and updated in Tarian Payroll and Billing system (Vision).

• Maintains and works directly with directors, managers, and VPs in ensuring client's on various projects, (i.e. Access Control, Incident Reporting, Video Monitoring, Alarms, etc.)

• Maintains dispatchers file folders and ensures training and credentials are met according to Tarian and client policy.

• Supervises dispatchers and ensures they perform their functions effectively.

• Assumes responsibility of the Security Facility Supervisor/Security Program Manager in their absence as directed.

• Assists the Security Facility Supervisor/Security Program Manager with administrative tasks as needed.

• Responsible for coaching, training, recognizing and recommending corrective action opportunities regarding staff performance and behavior.

• Assigns security duties and maintains appropriate staffing levels as circumstances warrant in accordance with Tarian and client policies and procedures.

• Facilitates the coordination, collection, and data entry of weekly/monthly/annual security preventive maintenance checks, select security indicators and measurements of goals in accordance to compliance and regulatory reporting requirements.

• Answers, documents, and dispatches all incoming calls for Security Services according to established protocols in a prompt manner.

• Thoroughly and accurately documents/enters all calls for record and appropriate follow up.

• Generates infant security (Hugs) reports as directed.

• Generates S2 reports for access control groups to ensure personnel transfers and staff are provisioned access for new areas and that older area access is deleted.

• Assists supervisors in reviewing reports in Tarian incident reporting system (Perspective) for accuracy and as requested provides security director with incident reporting data (specific/trend).

• Coordinates and supports access control maintenance and service activities with integrators.

• Maintains temp badges for short term contractors and key control inventory at dispatch.

• Ensures training and dispatch competencies task checklists are up to date according to both Tarian company and client requirements.

• Updates client information for unit and construction changes.

• Ensures quarterly and annual incident report surveys and analysis are completed.

• Creates user roles, profiles, password resets for client access control and application provisioning systems. (S2, Winpak, and ESAF).

• Conducts daily dispatch duties as needed.

• Performs other job-related duties as assigned.

Qualifications

Education and Experience:

• High School diploma or G.E.D. or equivalency or any equivalent combination of education and experience to perform the job.

Licenses and Certifications:

• IAHSS Basic Officer, Advanced Officer and Supervisor Certifications preferred or must be completed with one (1) year of promotion.

• Must be able to obtain and maintain any applicable jurisdictional security license(s) or certifications and/or client/contract specific licenses or certifications

• Obtain/maintain valid Driver's License and meet company driving standards.

Preferred:

• Associate's degree or higher formal education.

• Prefer previous experience working with the public in a service setting.

• Prefer one (1) year of supervisory experience; healthcare security or service industry experience.

Knowledge of:

• Policies and procedures.

• Demonstrated ability in basic computer skills such as Microsoft Office Word, Excel, and Outlook, or other job-related software.

Skill in:

• Write routine reports and correspondence.

• Both verbal and written communication with a diverse population within the organization.

Abilities to:

• Excellent customer service skills and genuine desire to assist people and provide protection.

• Write detailed reports and correspondence.

• Manage multiple tasks simultaneously.

• Understand and carry our directions and instructions.

• Work and interact with a variety of people including, but not limited to, Tarian employees, client employee, patients, visitors, physicians and the general public

Our full-time positions offer role specific on-the-job training, career paths, and a full range of benefits:

• Medical, Dental, and Vision Insurance

• Supplemental Medical Reimbursement Plans

• We offer paid leave and paid time off in accordance with federal and state requirements.

• Paid Holidays - The schedule of paid holidays may vary by location.

• 401k Plan & Free Retirement Planning Consulting

• Short-term & Long-term Disability Income Protection Benefits

• Life Insurance for Teammate and Family

• Employee Assistance Program

• Perks Discount Programs with 3,000 free classes from yoga to financial wellness.

• Wellness Program

• Pet Insurance

• Identify Theft Protection Plan

• RTD EcoPass available by location

Tarian will consider all qualified applicants without regard to race, color, religion, sex, national origin or any other status protected by law.