Security Officer-2

Benchmark Hospitality Kahuku , HI 96731

Posted 2 months ago

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed.

Job Description:

JOB OVERVIEW:

Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed.

REPORTS TO: Director of Safety and Security and/or Shift Supervisor.

WORK ENVIRONMENT:

All areas of Hotel and surrounding property.

Job involves working:

  • under variable temperature conditions (or extreme heat or cold).
  • under variable noise levels.
  • outdoors/indoors.
  • around fumes and/or odor hazards.
  • around dust and/or mite hazards.
  • around chemicals.

KEY RELATIONSHIPS:

Internal: All Hotel Employees.

External: Hotel Guests/Visitors, Police Department, Fire Department, Vendors and contractors.

QUALIFICATIONS

Essential:

Minimum 21 years of age. Criminal-free record. High school graduate. Valid Hawaii drivers license. Excellent driving record. Able to drive all Company Vehicles. Fluency in English both verbal and written. Provide legible communication and directions. Compute basic mathematical calculations (add, subtract, multiply and divide numbers). Ability to:

  • perform job functions with attention to detail, speed and accuracy.
  • prioritize, organize and follow up.
  • be a clear thinker, remaining calm and resolving problems using good judgement.
  • follow directions thoroughly.
  • understand guest's service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest information and pertinent hotel data.

Desirable:

College degree. 3 years security experience. Experience with computers, calculators or word processors. Ability to input and access information in the property management system/point of sale system/computers. Experience in Hospitality Industry in similar position. Previous guest relations training. Certification of previous training in computers. Certification of previous training in alcohol awareness program. Knowledge of local laws, investigative methods and fire safety. Certification in first aid and training in CPR. Fluency in a second language, preferably Japanese.

PHYSICAL ABILITIES

Essential:
1.Exert physical effort in lifting 100 pounds.
2.Endure various physical movements throughout the work areas.
3.Remain in upright position for 4 hours throughout work shift.
4.Satisfactorily communicate with guests, management and co-workers to their understanding.

Desirable:

ESSENTIAL JOB FUNCTIONS

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

  • Maintain complete knowledge of correct maintenance and use of equipment.

  • Use equipment only as intended.

  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

  • Maintain positive guest relations at all times.

  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

  • Resolve guest complaints, ensuring guest satisfaction.

  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

  • Maintain complete awareness of: scheduled group activities and house count. hotel facilities and services. hours of operation. facility layout. fire and emergency plans. departmental rules of conduct.

  • Review department log records and be familiar with pertinent information relevant to the daily shift.

  • Review the hotel status and follow up actions with the previous shift officer.

  • Issue radios, beepers, keys to designated hotel personnel.

  • Maintain accurate records and ensure the safekeeping of such.

  • Check employee I.D.'s and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance.

  • Conduct time card audits.

  • Inspect employee packages, purses, bags, etc. as employees enter or leave the property.

  • Provide escorts for employees as required or authorized.

  • Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented.

  • Handle deliveries received during non-business hours.

  • Work with outside agencies (i.e., police).

  • Coordinate emergency situations.

  • Contact the Director of Safety and Security immediately for emergency situations.

  • Monitor surveillance cameras.

  • Investigate duress alarms.

  • Patrol the property with specified equipment, checking all designated points and document all actions taken.

  • Resolve safety hazard situations.

  • Ensure all guest room doors are secured; assist guests with room access.

  • Investigate suspicious persons on hotel property.

  • Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports.

  • Respond to the scene of guest/employee accident promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required.

  • Report to scenes of guest or employee fighting.

  • Comply with state regulations and hotel guidelines for handling intoxicated guests.

  • Coordinate towing of vehicles.

  • Report to scenes of vehicles accidents/thefts and document specified information.

  • Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms.

  • Document, organize and store all lost and found items given to Safety and Security; document guest inquiries for lost items and coordinate return of lost items to guests.

  • Comply with guest requests for storing and safekeeping of their valuables.

  • Maintain confidentiality of all Safety and Security and hotel reports/documents; release information only to authorized individuals.

  • Answer the departmental telephone.

  • Communicate by radio/beeper with designated hotel personnel.

  • Prepare work orders for maintenance repairs and submit to Property Operations.

  • Legibly complete designated reports.

  • Document all pertinent information in the log book daily.

  • Complete all paperwork and closing duties before leaving.

  • Review hotel status and any follow-up actions with on-coming Security Officer.

  • Other duties as assigned.

  • Serve our guests.

SECONDARY JOB FUNCTIONS

Provide interdepartmental assistance upon request to ensure optimum service to guests. Conduct staff locker audits. Document maintenance needs on work orders and submit to Manger/Supervisor.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor/manager.

Note: This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job related duties assigned to help all team members and contribute to the success of the Resort. This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

EOE/M/F/D/V


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Security Officer

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Posted 1 week ago

VIEW JOBS 9/5/2019 12:00:00 AM 2019-12-04T00:00 Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures. To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey. Job Description Summary: Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed. Job Description: JOB OVERVIEW: Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed. REPORTS TO: Director of Safety and Security and/or Shift Supervisor. WORK ENVIRONMENT: All areas of Hotel and surrounding property. Job involves working: * under variable temperature conditions (or extreme heat or cold). * under variable noise levels. * outdoors/indoors. * around fumes and/or odor hazards. * around dust and/or mite hazards. * around chemicals. KEY RELATIONSHIPS: Internal: All Hotel Employees. External: Hotel Guests/Visitors, Police Department, Fire Department, Vendors and contractors. QUALIFICATIONS Essential: Minimum 21 years of age. Criminal-free record. High school graduate. Valid Hawaii drivers license. Excellent driving record. Able to drive all Company Vehicles. Fluency in English both verbal and written. Provide legible communication and directions. Compute basic mathematical calculations (add, subtract, multiply and divide numbers). Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize, organize and follow up. * be a clear thinker, remaining calm and resolving problems using good judgement. * follow directions thoroughly. * understand guest's service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. Desirable: College degree. 3 years security experience. Experience with computers, calculators or word processors. Ability to input and access information in the property management system/point of sale system/computers. Experience in Hospitality Industry in similar position. Previous guest relations training. Certification of previous training in computers. Certification of previous training in alcohol awareness program. Knowledge of local laws, investigative methods and fire safety. Certification in first aid and training in CPR. Fluency in a second language, preferably Japanese. PHYSICAL ABILITIES Essential: 1. Exert physical effort in lifting 100 pounds. 2. Endure various physical movements throughout the work areas. 3. Remain in upright position for 4 hours throughout work shift. 4. Satisfactorily communicate with guests, management and co-workers to their understanding. Desirable: ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Maintain complete knowledge of correct maintenance and use of equipment. * Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete awareness of: scheduled group activities and house count. hotel facilities and services. hours of operation. facility layout. fire and emergency plans. departmental rules of conduct. * Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift officer. * Issue radios, beepers, keys to designated hotel personnel. * Maintain accurate records and ensure the safekeeping of such. * Check employee I.D.'s and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance. * Conduct time card audits. * Inspect employee packages, purses, bags, etc. as employees enter or leave the property. * Provide escorts for employees as required or authorized. * Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented. * Handle deliveries received during non-business hours. * Work with outside agencies (i.e., police). * Coordinate emergency situations. * Contact the Director of Safety and Security immediately for emergency situations. * Monitor surveillance cameras. Investigate duress alarms. * Patrol the property with specified equipment, checking all designated points and document all actions taken. * Resolve safety hazard situations. * Ensure all guest room doors are secured; assist guests with room access. * Investigate suspicious persons on hotel property. * Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports. * Respond to the scene of guest/employee accident promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required. Report to scenes of guest or employee fighting. * Comply with state regulations and hotel guidelines for handling intoxicated guests. * Coordinate towing of vehicles. * Report to scenes of vehicles accidents/thefts and document specified information. * Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms. * Document, organize and store all lost and found items given to Safety and Security; document guest inquiries for lost items and coordinate return of lost items to guests. * Comply with guest requests for storing and safekeeping of their valuables. * Maintain confidentiality of all Safety and Security and hotel reports/documents; release information only to authorized individuals. * Answer the departmental telephone. * Communicate by radio/beeper with designated hotel personnel. * Prepare work orders for maintenance repairs and submit to Property Operations. * Legibly complete designated reports. * Document all pertinent information in the log book daily. * Complete all paperwork and closing duties before leaving. * Review hotel status and any follow-up actions with on-coming Security Officer. * Other duties as assigned. * Serve our guests. SECONDARY JOB FUNCTONS Provide interdepartmental assistance upon request to ensure optimum service to guests. Conduct staff locker audits. Document maintenance needs on work orders and submit to Manger/Supervisor. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor/manager. Note: This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job related duties assigned to help all team members and contribute to the success of the Resort. This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. EOE/M/F/D/V Benchmark Hospitality Kahuku HI

Security Officer-2

Benchmark Hospitality