Security Officer

JOB DESCRIPTION

POSITION: Security Officer DEPARTMENT: Rooms

REPORTS TO: Director of Security REVISION DATE: June 9, 2012

JOB SUMMARY: Monitors the safety and security of the residents and guests of The Bailey S. Cavachon Foundation and Condominiums while demonstrating a strong commitment to the guest experience.

ESSENTIAL JOB FUNCTIONS:

• Exemplifies commitment to The Bailey S. Cavachon Foundation's mission of Total Guest Satisfaction

• Maintains positive guest relations at all times; anticipates guests' needs, responds promptly, and works in conjunction all other departments to deliver a positive guest experience while safe guarding hotel and guest property

• Resolves and addresses guest concerns and issues proactively and with grace, diplomacy, and discretion; and leads others to do the same

• Patrols assigned areas ensuring the security and safety of owners, guests and their property

• Mans the Security Control Station as assigned

• Assists with review of closed circuit camera footage

• Dispenses first aid as required and logs all first aid cases

• Responds to and reports all incidents involving injury to employees, owners, guests or visitors, or to hotel property

• Works with representatives of guests and hotel employees to anticipate and address additional security needs for special events and guests

• Assists with the supervision of large events, banquets, etc. as directed

• Reports to work at the scheduled time, well groomed and in the correct uniform

MINIMUM EDUCATION AND WORK EXPERIENCE:

High school diploma required AND three (3) years experience as a Security Officer in a multi-unit luxury property; OR an equivalent combination of education and experience. Experience working with high profile and high net worth individuals is a plus.

ESSENTIAL WORK SKILLS/KNOWLEDGE:

• Knowledge of safety and security equipment, utensils and procedures

• Knowledge and skill in how to diffuse potentially difficult situations

• Able to work varied shifts and flexible schedules

• Intermediate skill using computer, surveillance and communication systems

• Excellent guest and employee relations skills

• Reputation for handling situations and confidential information discretely, projecting a positive, professional and supportive outward image and exercising good judgment for the position

• Strong familiarity with how to effectively deal with situations involving the use of alcoholic beverages, illegal drugs, and weapons

• Good time management and organizational skills.

• Ability to work in a team environment

• Compliance with uniform, appearance and attendance guidelines as outlined in The Setai Employee Handbook

• Must possess or be able to obtain CPR and First Aid certification within 30 days of hire

• Valid Florida Security license

PHYSICAL REQUIREMENTS

• Able to perform all essential duties with or without accommodation.

• Able to travel between all locations within the hotel property in a timely fashion

• Able to lift up to 25 lbs

This is a part time position

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• Can you show proof of your legal right to work in the United States? Yes No

• When and where have you previously worked as a security officer? * Have you ever been terminated, asked to resign, or left a job without notice? * If yes, please explain the circumstances and identify the employer.

• What shifts (days,hours,etc) can you work? dayswingnight

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