Conduct routine patrols of entire property ensuring the safety and security of our guests. Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment. Observe and report any discrepancies.
Knowing the complete hotel facilities and layout including emergency procedures.
Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
Patrol parking lot ensuring safety of guests and property.
Patrol interior hallways and public areas ensuring safety of guests and property.
Prepare routine logs of status of patrolled areas.
Prepare security incident report and notify appropriate managers when an incident occurs.
Escort guests when asked to parking lot areas and assist with luggage if needed.
Perform housekeeping duties during their absence overnight, assist the Night Auditor with guest calls. In addition, perform duties of Engineer on Duty and assist with maintenance calls overnight.
Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, meeting rooms and all outlets' location and hours of operation
Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Attend emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Perform special projects and other responsibilities as assigned.
Maintain good working relationships and open lines of communication with all other departments.
Train, cross-train, and re-train (when necessary) in all departments.
Assist Night Auditor/MOD and Valet whenever necessary.
Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments
OTHER PERSONNEL ISSUES:
Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct.
Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to the General Manager.
Read and abide by all the regulations and rules of conduct stated in the employee handbook.
Education: High school education or equivalent experience Valid California driver's license and ability to drive stick shift required.
Experience: 1-2 Year Experience required by position is one full year of employment or more in a related position with this company or other organization(s).
Skills and Abilities:
Ability to communicate in English; second language desirable.
Requires working knowledge of guest services and hotel/Intestate's services, policies or operations.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 100 lbs.
Sufficient manual dexterity in hands.
Ability to climb stairs and ladders at a rapid pace.
Ability to perform duties within extreme temperature ranges.
No. of employees supervised: None_____ employees
Travel required: None
Hours Required: 40 hours per work week; scheduled days and times may vary based on need. 8-Hr Shift/Scheduled days and times may vary based on need
Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Lifting- up to 75 lbs. guest luggage 75% of the shift,
Pushing- up to 100 lbs. guest luggage utilizing cart 75% of shift
Pulling- up to 100 lbs. guest luggage utilizing cart 75% of shift
Carrying- up to 75 lbs. guest luggage 75% of shift
No Lifting/Pushing/Pulling/Carrying Required.
Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
Bending- continuous bending picking up guest luggage 75% of shift
No Bending/Kneeling Required.
Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Continuous movement throughout the hotel- 75% of shift
Continuous Standing Describe the reasons to include time period and frequency.
Standing 95% of shift
No Continuous Standing Required.
Climbing Stairs: Up to approx.20__steps__3% of_8 hours___ (time period)
Ladders: Up to approx.feet% of___________ (time period)
No Climbing Required.
Driving Describe type of vehicle, distances, % of time involved and frequency.
To shuttle customers- 10% of shift
No Driving Required.
Work Environment Inside: 75 % of 8 hour shift _
Outside: 25 % of 8 hour shift _
Hearing Critical X Moderate Minimal
Explain: One-on-one communication with guests, staff and telephone communications
Vision X Critical Moderate Minimal
Explain: Driving required, review reports and correspondence
Speech Critical X Moderate Minimal
Explain: One-on-one communication with guests and staff, telephone communications
Literacy X Critical Moderate Minimal
Explain: Review correspondence, initiate reports, conduct training, etc.
Chemicals/Agents Describe any chemicals/agents to include what they are, warnings and frequency of use.
X No Chemicals/Agents Used.
Protective Clothing Type: Back brace
Approx. 100 % of 8 hour shift (time period)
Equipment Operation List type of equipment and frequency of use.
Company vehicles, two-way radio, beeper, telephone
OLS Hotels & Resorts