JC Resorts has been a proven leader in the management and operation of golf and resort properties since 1971. Our diverse entities are united by the same authentic vision
JC Resorts has an exciting opportunity for a customer focused, detail oriented Security Officer / Full Time with strong communication and multi-tasking skills. Based at the Surf & Sand Resort, this role is responsible to protect the hotel, its guests, and its employees from personal injury, and from loss or damage of property.
To provide assistance to guests and hotel departments. Current California guard card and CPR/First Aid certification is required. Previous Hotel experience preferred.
Surf and Sand Resort offers career advancement opportunities and excellent benefits including...
Medical, Dental, and Vision Insurance
Life Insurance 401K
Paid Time Off
Tuition Reimbursement Discount Programs
To follow all specified procedures to provide personal, sincere customer service to hotel guests, including safely parking and securing guest vehicles; greeting and orienting arriving guests; assisting guests to and from their rooms; picking up and delivering amenities, laundry, mail, parcels, and other requested items; providing ice and giving direction.
To actively promote the hotel's services and facilities to visiting guests.
To visually examine cars for pre-existing damage and scratches prior to parking a guest vehicle and to make notations as necessary.
To promptly respond to service requests from guest and fellow employees for maintenance issues.
To respond to all guest and hotel requests, and emergency situations in a timely and professional manner.
To continuously patrol and inspect assigned areas as scheduled, and promptly report all irregularities, hazardous conditions, and suspicious occurrences.
To enforce, while on duty, all company policies, and city, county, state, and federal laws and ordinances.
To act to maintain orderly and safe conduct of all guests and employees while on premises.
To act to prevent unauthorized removal of guest or hotel property from the rooms, common areas, operations, or premises.
To assist, as directed, to facilitate parking on property during hotel functions.
To daily ensure proper lock-up and safety procedures, as specified, in all designated areas.
To assist, as directed, to investigate incidents of suspected theft or misconduct by employees.
To administer First Aid and CPR to guests and employees, as needed, following all precautions as specified in blood-borne pathogens plan.
To properly investigate and document, as specified, all guest and employee incidents relating to illness, injury, and theft or damage of property.
To be completely familiar with all standard procedures for responding to all types of emergencies.
To promote employee awareness of safety and familiarity with specific emergency procedures.
To comply with and enforce among Surf & Sand Hotel staff, all company safety regulations.
To satisfactorily perform, as directed, routine daily administrative tasks, including key control and daily filing of reports and logs.
To satisfactorily perform, as directed, routine weekly administrative tasks including updating company-owned vehicle registration; group activity board maintenance; restocking inventory of workers' comp and Security Department forms; and maintaining key boards.
To monthly conduct and document, as directed, inspections of fire extinguishers, guest rooms, alarm panels, and hallway smoke detectors and emergency lights.
To monthly inventory Security equipment, including flashlights, light sticks, and reporting documents, and promptly report any shortages or problems.
To conduct monthly inspection of Security officers' key sets, to ensure all are accounted for and are in usable condition.
To yearly update CPR/First aid certificates of Security staff.
To satisfactorily perform, as directed, routine service tasks for the hotel, including making employee name badges, cutting or ordering honor bar keys, and handling Lost and Found articles.
To follow all specified procedures to correctly handle cash.
To follow all policies and procedures of JC Resorts LLC.
To promptly report any conditions that might hinder Security operations.
To maintain the cleanliness and safety of work areas at all times.
To practice safe work habits at all times, to avoid injury to self and others, including the safe operation of all power-driven machinery.
To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
To attend all mandatory meetings as directed.
To perform other tasks, including cross-training, as directed.
JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required.
AA degree in Police Sciences or related field preferred. English fluency required. Spanish fluency preferred.
Valid California driver's license required. Proof of personal automobile insurance coverage required. DMV record must be free of any incidence of reckless driving, or excessive speeding citations.
Current California guard card and CPR/First Aid certificate required. Must have minimum two years law enforcement, military, or security experience. Familiar with "Powers to Arrest." Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances.
Must never have been convicted of a felony or other crimes or offenses involving moral turpitude and inappropriate conduct both at the time of hire and during the term of employment. Basic typing and clerical skills preferred. Previous hotel experience preferred.
SKILLS AND APTITUDES: Diplomatic and calm.
Detail oriented. Organized and efficient. Safety-minded.
High quality standards for production and service. Courteous, friendly manner. Customer service focus.
Good team player. Honest and trustworthy. Strong communication and interpersonal skills. Decisive. Able to work productively with little supervision.
WORKING ENVIRONMENT: Works approximately equal amounts of time in/outdoors.
Minimal exposure to hazardous substances and fumes. Bi-level structures. Extensive property.
Indoors: temperature controlled, clean, and well-lighted office. Outdoors: Exposed to weather conditions. Walks on all surfaces, including carpet, concrete, grass, and uneven tile.
Possible exposure to blood-borne pathogens. PHYSICAL DEMANDS: Walks/stands approximately 75% of shift.
Drives/sits approximately 25% of shift. Uses personal computer approximately 5-20% of shift. Must be able to respond quickly to emergencies in any part of property.
Bends, stoops, and reaches to perform routine job tasks. Frequently required to handle and move objects weighing up to 50 lbs. over short distances. Flexibility and good reflexes required to operate electric carts.
Must be able to work rotating shifts. Frequent use of stairs, daily.
JOB CLASSIFICATION: The position is classified as Full
Surf & Sand Resort/JC Resorts is an Equal Opportunity Employer M/F/V/D
JC Resorts LLC