Security Officer - Concierge Receptionist

Eastern Connecticut Health Network Manchester , CT 06040

Posted 2 months ago

POSITION SUMMARY: Perform a variety of security and safety related functions while involved in the safeguarding of employees, patients, visitors, physicians, and property. Responsible for meeting and greeting patients and visitors as they enter the main entrance of the facility, in a warm and welcoming manner providing facility information as needed and directing all patients, staff and visitors to departments and floor accordingly. Responsible for answering the patient information telephone line and directing the call in a timely manner.# EDUCATION/CERTIFICATION: Must be a high school graduate as evidenced by a diploma or GED equivalency certificate. Must possess and maintain a valid driver#s license, maintain a driving record free of any violations and pass a safe driving educational program upon hire and annually thereafter in order to be eligible to participate in the Fleet Vehicle Program as outlined in the Eastern Connecticut Health Network#s Environment of Care Safety Policies and Procedures #110. Must possess a current Connecticut Security Officer Identification Card. Must be trained in PMT and de-escaltion techniques, as prescribed by ECHN. EXPERIENCE: A minimum of two-years of previous security or security-related experience, such as law enforcement, or military service is necessary.


COMPETENCIES:


Must be able to read, speak and write proficiently in English in order to effectively communicate on a daily basis with staff, patients and visitors. Must be in good physical condition in order to quickly move up and down stairs, run in order to respond to urgent situations, stand for long periods and walk long rounds.# Must be capable of taking swift and efficient action, forcibly detaining, restraining and/or extracting persons from the premises when responding to emergency codes or other urgent situations. Must be alert and have excellent observation skills Must have good communication and analytical abilities and ability to exercise independent judgment in emergency situations. Must possess a working knowledge of applicable state laws, especially those dealing with use of force and detention powers. Must have a thorough knowledge of the floor plan of the hospital including all the normal and emergency entry and exit points. Must have knowledge about Hospital and departmental policies and procedures, performing and enforcing said policies and procedures. Computer skills preferred. Displaying a positive, professional and informative manner is necessary at all times.


ESSENTIAL DUTIES and RESPONSIBILITIES:


Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job.# They are intended to be accurate reflections of the principal duties and responsibilities of this position.# These responsibilities and competencies listed below may change from time to time. # Job-Specific Competency


Concierge Receptionist:


Answers all telephone calls in a timely manner. Expedites completion of calls effectively. Maintains a pleasant tone and energetic level in all interactions. Communicates accurately and clearly when directing patients and visitors to the proper locations. Remains calm and continues to work effectively in stressful situations Communicates issues effectively to appropriate individuals using judgment and tact. Demonstrates knowledge and accuracy of patient tracking on the computer. Demonstrates knowledge of using patient location lists. First Responder: Acts as first responders, immediately responding to all emergency codes and uses established procedure once on-scene.# Follows proper PMT and de-escalation training and follows clinical direction when detaining or restraining a patient or unruly visitor. Ensures emergency teams have unobstructed routes to areas they need to access and works with local EMS services (Fire, Police, Ambulance), when needed. Acts as a liaison between the hospital and law enforcement agency. Places miscreants under citizen#s arrest until he can be handed over to the law enforcement officials. Patrolling/Routine Monitoring: Safeguards against vandalism, theft, fire and injury to employees, patient and visitors. Patrols external and internal areas of the hospital, parking areas, and grounds and assists in monitoring the safety of entrances and exits.


Documents time of rounds at assigned stations using a data recording system


.# Maintains a security presence throughout the hospital, utilizing CCTV, access control equipment, and physical patrols to monitor egress and ingress of personnel and to identify and restrict the access of unauthorized persons.# Identifies and responds to suspicious activity. Provides guidance and assistance to patients and visitors after normal hospital working hours.# Provides verbal direction to departments and persons, and if possible, provides a personal escort when needed. Preventative Maintenance: Conducts regular testing of alarms, including but not limited to, Fire Alarm drills in accordance with Joint Commission recommended standards.# Monitors employee response and actions during fire drills.# Documents problem areas and provides a report to the Safety Committee to include recommendations. Responds to all alarm activation#s and investigates cause. Inspects Hospital for fire or environmental hazards, ensuring that the security arrangements in the hospital like computers, alarm systems and close circuit cameras are functioning properly. Theft Prevention: Responsible for the collection of all lost and found items and produces the proper documentation and location of owner property when possible. Upon request, collects patient valuables and secure in the property room safe until called for. Investigates and documents the facts and a description of the reports of theft or vandalism in an incident report and forwards the report to the Security Sergeant or lead.# Upon request, or when the situation warrants, summons the local police to investigate. Additional Duties: Respond to calls for morgue duty and applies proper lifting techniques. (i.e. transport deceased patient to the morgue and responsible for proper release of the body). Enforces all parking regulations and traffic control. Assists with valet parking services.# Issues warning tickets to employees parked in unauthorized areas.# Escorts or drives motor vehicle to transport individuals to specified locations. Operates badge making equipment, CCTV, Access Consoles and two-way radios. Documents reports of daily activities, investigations and irregularities. Assists Engineering in responding to facility needs when Engineering not on duty.# Contacts Engineering designee on call, if needed. Performs other duties as requested by supervisors.

POSITION SUMMARY:

Perform a variety of security and safety related functions while involved in the safeguarding of employees, patients, visitors, physicians, and property. Responsible for meeting and greeting patients and visitors as they enter the main entrance of the facility, in a warm and welcoming manner providing facility information as needed and directing all patients, staff and visitors to departments and floor accordingly. Responsible for answering the patient information telephone line and directing the call in a timely manner.

EDUCATION/CERTIFICATION:

  • Must be a high school graduate as evidenced by a diploma or GED equivalency certificate.

  • Must possess and maintain a valid driver's license, maintain a driving record free of any violations and pass a safe driving educational program upon hire and annually thereafter in order to be eligible to participate in the Fleet Vehicle Program as outlined in the Eastern Connecticut Health Network's Environment of Care Safety Policies and Procedures #110.

  • Must possess a current Connecticut Security Officer Identification Card.

  • Must be trained in PMT and de-escaltion techniques, as prescribed by ECHN.

EXPERIENCE:

  • A minimum of two-years of previous security or security-related experience, such as law enforcement, or military service is necessary.

COMPETENCIES:

  • Must be able to read, speak and write proficiently in English in order to effectively communicate on a daily basis with staff, patients and visitors.

  • Must be in good physical condition in order to quickly move up and down stairs, run in order to respond to urgent situations, stand for long periods and walk long rounds.

  • Must be capable of taking swift and efficient action, forcibly detaining, restraining and/or extracting persons from the premises when responding to emergency codes or other urgent situations.

  • Must be alert and have excellent observation skills

  • Must have good communication and analytical abilities and ability to exercise independent judgment in emergency situations.

  • Must possess a working knowledge of applicable state laws, especially those dealing with use of force and detention powers.

  • Must have a thorough knowledge of the floor plan of the hospital including all the normal and emergency entry and exit points.

  • Must have knowledge about Hospital and departmental policies and procedures, performing and enforcing said policies and procedures.

  • Computer skills preferred.

  • Displaying a positive, professional and informative manner is necessary at all times.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time.

Job-Specific Competency

Concierge Receptionist:

  • Answers all telephone calls in a timely manner.

  • Expedites completion of calls effectively.

  • Maintains a pleasant tone and energetic level in all interactions.

  • Communicates accurately and clearly when directing patients and visitors to the proper locations.

  • Remains calm and continues to work effectively in stressful situations

  • Communicates issues effectively to appropriate individuals using judgment and tact.

  • Demonstrates knowledge and accuracy of patient tracking on the computer.

  • Demonstrates knowledge of using patient location lists.

First Responder:

  • Acts as first responders, immediately responding to all emergency codes and uses established procedure once on-scene. Follows proper PMT and de-escalation training and follows clinical direction when detaining or restraining a patient or unruly visitor.

  • Ensures emergency teams have unobstructed routes to areas they need to access and works with local EMS services (Fire, Police, Ambulance), when needed.

  • Acts as a liaison between the hospital and law enforcement agency.

  • Places miscreants under citizen's arrest until he can be handed over to the law enforcement officials.

Patrolling/Routine Monitoring:

  • Safeguards against vandalism, theft, fire and injury to employees, patient and visitors.

  • Patrols external and internal areas of the hospital, parking areas, and grounds and assists in monitoring the safety of entrances and exits. Documents time of rounds at assigned stations using a data recording system.

  • Maintains a security presence throughout the hospital, utilizing CCTV, access control equipment, and physical patrols to monitor egress and ingress of personnel and to identify and restrict the access of unauthorized persons.

  • Identifies and responds to suspicious activity.

  • Provides guidance and assistance to patients and visitors after normal hospital working hours. Provides verbal direction to departments and persons, and if possible, provides a personal escort when needed.

Preventative Maintenance:

  • Conducts regular testing of alarms, including but not limited to, Fire Alarm drills in accordance with Joint Commission recommended standards. Monitors employee response and actions during fire drills. Documents problem areas and provides a report to the Safety Committee to include recommendations.

  • Responds to all alarm activation's and investigates cause.

  • Inspects Hospital for fire or environmental hazards, ensuring that the security arrangements in the hospital like computers, alarm systems and close circuit cameras are functioning properly.

Theft Prevention:

  • Responsible for the collection of all lost and found items and produces the proper documentation and location of owner property when possible.

  • Upon request, collects patient valuables and secure in the property room safe until called for.

  • Investigates and documents the facts and a description of the reports of theft or vandalism in an incident report and forwards the report to the Security Sergeant or lead. Upon request, or when the situation warrants, summons the local police to investigate.

Additional Duties:

  • Respond to calls for morgue duty and applies proper lifting techniques. (i.e. transport deceased patient to the morgue and responsible for proper release of the body).

  • Enforces all parking regulations and traffic control. Assists with valet parking services. Issues warning tickets to employees parked in unauthorized areas. Escorts or drives motor vehicle to transport individuals to specified locations.

  • Operates badge making equipment, CCTV, Access Consoles and two-way radios.

  • Documents reports of daily activities, investigations and irregularities.

  • Assists Engineering in responding to facility needs when Engineering not on duty. Contacts Engineering designee on call, if needed.

  • Performs other duties as requested by supervisors.

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Security Officer - Concierge Receptionist

Eastern Connecticut Health Network