Security Officer, 40 Hrs/Wk, M, T, W, TH, F

Overview

Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day-to-day operations of the department.

Shift Assignment

The Security Officer must be available to staff 40-hour shift between the following times:

• Mondays: 6:30 AM - 2:30 PM
• Tuesdays: 6:30 AM - 2:30 PM
• Wednesdays: 6:30 AM - 2:30 PM
• Thursdays: 6:30 AM - 2:30 PM
• Fridays: 6:30 AM - 2:30 PM

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Performs daily operational functions as directed and upon request by the Security Supervisor or the Dispatcher to ensure that McLean's operational needs are met efficiently.

• Operational responsibilities of the Officer include, but are not limited to, the following:

• Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.

• Responds immediately and appropriately to all emergency, contingency, or disaster situations.

• Responds as soon as possible to all non-emergency calls assigned by the Supervisor or Dispatcher.

• Documents all incidents after response and informs Dispatcher of actions taken.

• Completes all electronic incident reports in an objective manner, writes in a clear style and submits all incident reports and accompanying documentation prior to departing from campus at the end of the shift.

• Utilizes strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.

• Manages complex and dynamic and emotionally charged situations to help restore order, investigate nefarious or criminal activity and take the appropriate safety and security actions.

• Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk and takes the necessary steps to mitigate risk to patients, visitors and staff.

• Takes appropriate actions when necessary, appropriate or mandated, based on training procedure and legal requirements.

• Uses effective and appropriate de-escalation techniques when addressing disorderly, disruptive or emotionally charged persons.

• Demonstrates reasonable application of physical force when necessary and appropriate, to contain, restrain or stop a physical threat or assault.

• Provides escorts to patients, visitors, employees, and others to ensure the safety of the requester.

• Patrols McLean property and grounds, documents all deficiencies and/or violations of policy.

• Ensures that only authorized vehicles are allowed access to parking areas controlled by McLean and documents violations of parking policy.

• Performs access control functions, including: ensuring that all employees, vendors and contractors are in possession of an authorized form of identification and that is clearly visible; enforcing McLean visitor policies and restrictions; restricting\ access by individuals who have no authorized business on McLean property.

• Performs Dispatch and/or Console duties as assigned by the Supervisor/Manager. Dispatch/console duties include, but are not limited to, the following:

• Coordinates Security activities, acts as liaison to other McLean departments and external agencies, reflects the friendly, courteous, helpful and professional attitude of the department at all times.

• Coordinates assignments of scheduled staff to calls for service and other activities in an equitable fashion.

• Answers incoming internal and external phone calls, provides callers with information and appropriate transfers.

• Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion.

• Maintains a chain of custody of all property, evidence and equipment turned in to the Security office.

• Documents all actions taken by departmental staff, all incidents reported and ensures that all supporting documentation is provided by Security officers assigned to respond to calls for assistance.

• Monitors all electronic security and fire systems associated with the departmental operations at the Security Office in accordance with department Policies and Procedures.

• Notifies the Supervisor when appropriate to provide additional resources or regarding a systems failure.

• Performs all services in accordance with the appropriate McLean Policy and Procedure Manual.

• Performs other duties as assigned by the Supervisor/Manager.

• Minimum of a high school diploma required. A strong educational background (associate's or bachelor's degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered.

• A minimum of 1-3 years of security or related experience preferred.

• Must possess and maintain a valid Massachusetts Driver's License.

• Must obtain and maintain required certification in the following programs (training provided by department):

• CPR/AED/First Aid

• CPI De-Escalation Training

• International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days)