Security Manager

Overview

The Security Manager provides a safe physical environment for all patients, visitors and staff. The Security Manager is responsible for the Security department as it relates to Campus Safety.

Responsibilities

Manages the DCH Security staff and assists with areas of responsibility as needed. Provides leadership coaching and professional development for al direct reports. Develops and implements internal controls to ensure Security staff compliance with campus orders, competency tasks, and assigned duties. Creates, modifies, and updates policies, procedures, standards and guidelines for Security Operations and serves in a consultative and policy-setting role as related to the implementation and management of administrative solutions. Assist the Director in developing, tracking and analyzing quality control measures and data to ensure that the Security Department delivers quality service in an efficient manner. Assist the Director in ensuring that the department under his or her leadership meets financial and general reporting goals and deadlines. Periodic surveys and audits of facilities and grounds to ensure compliance with safety, federal and state guidelines. Maintains continuous survey readiness through compliance with regulations from several regulatory agencies. Works collaboratively with law enforcement agencies to ensure effective response to a security events and/or disaster. Collection, analysis, and identification of the causes and trends of safety and emergency service related losses of company resources and assets. Ensures key DCH performance metrics, including staff occupational injury/illness and environmental sustainability results are accurately reported and communicated. Direction and coordination of investigation of alleged or apparent criminal activity. Training and education programs and materials related to our Security Services program. Participates in the EOC committee and function as the department liaison. Makes decisions and provides direction to DCH Campus Security Services staff, including scheduling, evaluations, performance management, and training, authorize overtime, completes payroll, responds to complaints and other managerial functions. Functions as a mentor for Security Shift Leaders and staff. Conducts scheduled meetings designed to promote open dialog and assist the Officers in growing their skill sets. Assists the Director in completion of fire drills.

Manager

• Manages departmental budget

• Interviews, selects, hires, and retains employees

• Ensures orientation and training for employees

• Manages performance

• Promotes, demotes, or transfers employees to meet organizational needs

• Executes employee accountability process up to and including termination

• Manages departmental productivity standards

• Performs compliance requirements

• Approves payroll and is responsible for accurate payment of employees

• Manages front line operations of area of accountability related to meeting/exceeding departmental goals

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.

• Performs compliance requirements as outlined in the Employee Handbook

• Must adhere to the DCH Mission, Vision, and Values including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.

• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.

• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.

• Must adhere to all DCH Health System policies and procedures.

• All other duties as assigned.

Qualifications

Required:

• Bachelor's degree in related field (i.e. Criminal Justice). Professional healthcare experience or industry certification in lieu of degree may be considered.
• A minimum of 5-7 years of experience in Law Enforcement or Healthcare Security related fields is required

Must be able to read, write legibly, speak, and comprehend English.

WORKING CONDITIONS

Work Context

• Ability to initiate and implement necessary plans to ensure proper functioning of the Security department.

• Ability to communicate with individuals on all levels.

• Ability to manage people.

• Ability to develop and analyze quality and productivity data to ensure efficient and effective delivery of service.

• Must be self-directed, and able to work productively on multiple initiatives simultaneously.

• Must have sound judgement, excellent analytical and problem-solving skills and not be afraid of rolling up the sleeves to deliver practical solutions.

• Must have excellent written and verbal communication skills.

• Must be creative in developing cost-effective, sensible solutions that deliver results

Physical Factors

• Walking, standing, pushing, stooping, bending, stretching, and lifting heavy loads. Keyboard repetitive motion.

• Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

• Must be able to perform the duties with or without reasonable accommodation.

• Hearing and vision must be normal or corrected to within normal range.

• Physical presence onsite is essential.

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Security Manager