Security Investigations Supervisor

Caesars Entertainment Corporation Baltimore , MD 21203

Posted 11 months ago

Come Do Your Best Work Here!

Caesars Entertainment Corporation is the world's largest casino entertainment company. Since its beginning in Reno, Nevada more than 70 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now owns or manages casino resorts on four continents. The company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names; Caesars also owns the London Clubs International family of casinos and the World Series of Poker.

Since 1951, the legendary Horseshoe Casino has been all about the gambler. We know how to make our guests feel like big fish. Our service is secondary to none, our casinos are damn nice and our amenities keep our guests wanting more. We have a confidence that comes from working for the number one casino brand in every market in which we operate.

Horseshoe Casino Baltimore on Russell Street in Baltimore's south side opened in August 2014. Horseshoe Baltimore was designed to maximize connectivity with existing hospitality operators, neighboring professional sports venues M&T Bank Stadium and Camden Yards, and the city's famed Inner Harbor. With nearly 122,000 square feet of non-stop gaming action, the casino features video lottery terminals (VLTs), table games, and a World Series of Poker room. Guy Fieri's Baltimore Kitchen and Bar, Gordon Ramsay Steakhouse and Giada De Laurentiis, and a "Baltimore Marketplace" featuring authentic Charm City food outlets round out the food offerings. Horseshoe Baltimore also features nightlife at 14forty, Horseshoe's center bar featuring 24/7 entertainment, not to mention bars such as B'More Beers, which highlights some of Baltimore's famed brewers.

JOB SUMMARY

  • The Security Investigations Supervisor will use their knowledge and expertise in conducting investigations in order to protect employees and guests and minimize potential liability against Caesars Entertainment

  • The Security Investigations Supervisor position will investigate complaints of criminal activity, guest misconduct and employee misconduct.

JOB RESPONSIBILITIES / DUTIES

  • The Security Investigations Supervisor will conduct investigations and gather intelligence to detect unlawful conduct or violations of Caesars Entertainment by employees or others, as directed by the Security Director or higher

  • The Security Investigations Supervisor position will interact with Investigators from other properties as necessary.

  • The Security Investigations Supervisor will communicate with other departments as needed relative to investigations.

  • The Security Investigations Supervisor must demonstrate the ability to effectively conduct both a formal and informal interview.

  • The Security Investigations Supervisor will review video surveillance as required.

  • The Security Investigations Supervisor will prepare reports and evidence for use in legal actions

  • The Security Investigations Supervisor will be "on call" 24 hours, 7 days a week, and as such, will respond to the property at the request of the Security Director or higher authority.

  • The Security Investigations Supervisor will represent the company and provide factual testimony at legal court proceedings and State Unemployment Hearings.

  • The Security Investigations Supervisor will represent the company and provide factual testimony at Caesars Entertainment Administrative Hearings.

  • The Security Investigations Supervisor will manage and participate in internal integrity checks, as warranted.

  • The Security Investigations Supervisor will maintain a high level of confidentiality.

  • The Security Investigations Supervisor must be willing to comply with long flexible hours during the course of an investigation.

  • The Security Investigations Supervisor will track, analyze and maintain an incident database of trends and patterns to develop a pro-active curse of action, and will communicate trends and intelligence with all Caesars Entertainment investigative personnel.

  • The performance of the Security Investigations Supervisor position will be measured by monitoring the Supervisor's ability to work a case from beginning to completion.

  • Also, to be measured will be the Supervisor's abilities to form working relationships with individuals from other departments, relationships with local, state, and federal law enforcement agencies, and in establishing and maintaining a database for later retrieval of information.

QUALIFICATIONS

The following qualifications will be required for the Security Investigations Supervisor.

  • High school graduate or equivalent is required

  • Prior experience in a position with direct guest contact is preferred.

  • Ability to manage several tasks at once

  • A thorough knowledge of accepted Gaming and Security procedures

  • Must possess good oral and written communication skills along with a good working knowledge of basic computer programs

  • Must possess investigative and analytical skills.

  • Must be able to work independently with little or no supervision.

  • Must be able to obtain a Maryland Special Police Commission

PERSONAL CHARACTERISTCS / ATTRIBUTES

  • Neat, professional appearance with good personal hygiene and may wear the appropriate attire as required for the assignment.

  • Set an example and be a role model / leader for all Security personnel through observance of all departmental policies and procedures.

  • Must be "team centered" and able to share credit due with fellow team members while promoting a positive work environment and team spirit. Must work well with other departments and management as necessary.

  • Must be tactful, maintain confidences, and foster an ethical work environment, prevent inappropriate behavior by co-workers, handle all situations honestly.

  • Able to communicate clearly with staff, management, and the public through oral and written word, read and interpret complex information, be an active listener with customers and / or clients.

  • Must be able to assume a role of authority as necessary in a high risk crisis, exhibiting judgment and a realistic understanding of issues, review facts, weigh options, delegate responsibility, and empower associates to make decisions, provide constructive feedback.

  • Must show respect and be able to adapt to different values, cultures, or backgrounds when dealing with difficult people or situations. Build and maintain long term associations based on trust, help others.

  • Must be able to maintain high standards despite pressing deadlines, establish high standards and measures, do work right the first time and inspect material for flaws. Must be able to test new methods thoroughly and reinforce excellence as a fundamental priority.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

  • Must be able to work and stand inside and outside.

  • Must be able to physically restrain individuals when conditions for an arrest exists.

  • Must be able to respond calmly in crisis and stressful situations

  • Must be able to make rational decisions when handling guest and employee issues.

  • Must be able to work independently.

  • Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs.

  • Must be able to lift and carry up to 60 pounds.

  • Must be able to see and, also, remember the specific details of incidents and persons.

  • Must be able to give court testimony when necessary and write detailed reports.

  • The Security Investigations Supervisor responds to visual and aural cues, and must be able to read, write, speak and understand English.

  • Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

As part of Caesars Entertainment's employment process, finalist candidates will be required to complete a background check, prior to an offer being extended. These background checks include:

  • Prior Employment Verification

  • Education Verification

  • Social Security Trace

  • Criminal Background Check

  • Drug Screen

  • Motor Vehicles Records (where required for position)

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Security Investigations Supervisor

Caesars Entertainment Corporation