At The Mercy Community, our commitment to a core set of values helps us carry out our Mission, and we put these values into practice each day. Our Community, located on a beautiful 26-acre campus in West Hartford, Connecticut, offers a full continuum of retirement living and health care services for seniors.
Saint Mary Home provides skilled nursing, rehabilitation, memory, palliative, and residential care options. The McAuley is West Hartford's only Life Plan Community, promoting and fostering an independent lifestyle within a life care setting. Both Saint Mary Home and The McAuley offer a wide variety of cultural, educational, social, and spiritual programs and activities to capture diverse interests and needs. We serve together with Trinity Health as a compassionate and transforming healing presence within greater Hartford.
Performs a variety of duties in order to provide a clean and safe environment for all residents, visitors, and staff following all policies, procedures and guidelines.
Scope of the Job
Performs basic security and off shift receptionist function by, patrolling, observing, investigating, reporting and answering the switchboard.
Although this job description is intended to be as complete as possible, omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.
Functions which are considered to be non-essential to the position are preceded by an (*) asterisk.
JOB DUTIES AND RESPONSIBILITIES
Demonstrates, promotes and integrates the mission of Mercy Community Health and its core values in daily work activities.
Safeguards the residents staff and visitors by patrolling the buildings and grounds and by monitoring the security systems and reporting any unusual behavior.
Assess exterior entrances for unsafe conditions including winter snow/ice to ensure safety of employees and residents
Locks door and shuts off lights when found
Performs receptionist duties on off shifts and as needed for relief
Presents a positive image in both in dress and in communication
Observes employees entering and leaving at change of shift.
Accounts for residents scheduled to return after normal visiting hours
Receives emergency supplies after normal hours
Is first responder in emergency situations
Assists emergency personnel to locations in the building or area of need
Reports any information and instruction to his / her relief
Completes guard report at the end of each shift
Reports unsafe conditions and equipment. Takes emergency corrective action when needed
Customer satisfaction and a focus on quality improvement are evident in all aspects of work. Promotes and supports the philosophy, goals and objectives of the department. Dedicated to providing services, which anticipate and exceed resident and family needs.
Maintains high standards of business and ethical conduct in accordance with applicable Federal, State and local laws and regulations including fraud, waste and abuse. Avoids activities, which could result in a conflict of interest.
Promotes a productive atmosphere, facilitates teamwork and treats fellow employees, residents and families with respect and consideration, is helpful, cooperative and courteous. Carries out the spirit and intent of equal employment opportunity.
Promotes and participates in educational programs, both formally and informally to include outside educational programs. Annually attends all required educational programs including at least one session each year of the following: fire safety, general facility/unit safety, infection control, disaster response, hazard communication, resident rights/resident abuse law, corporate compliance, mission and annual PPD requirements.
Maintains required licensing and certifications.
Creates work orders from work order line and closes out completed orders
Call in maintenance personnel when required
Responds to calls within the building concerning heat issues and assesses temperatures.
Responds to water leaks to ensure the proper shut of
Responds to all alarms and assesses the situation and takes appropriate action
Performs maintenance items like changing light bulbs, unclogged sinks/ toilets
Experience - experience with security work or maintenance is preferred
Must be able to safely perform the essential job functions with or without reasonable accommodation.
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Trinity Health Corporation