Security Dispatcher, Part Time (Third Shift)

Overview

Position starts at $21.84 an hour!

The schedule for this position is Thursday to Saturday 10:30pm to 8:30am

Responsible for facilitating departmental and organizational communication during operating and non-operating hours; during emergency and non-emergency operations.

Serves as after-hours receptionist and radio "base" operator.

Responsibilities

• Operates two-way radio system, answering calls to "Security" or "Dispatch" from employees during and after regular operating hours and contacting appropriate individuals by radio, phone or email as needed.

• Demonstrates a comprehensive knowledge of, and actively participates in the Emergency Response Plan (ERP), and able to pass a semi-annual test on the ERP.

• Demonstrates a calm professional composer during emergencies and stressful situations.

• Assists with the Community Service Program by accurately maintaining proper logs of times and locations worked, and effectively communicates this information with the appropriate court systems.

• Operates access control system and maintains an accurate log of all personnel gaining access.

• Operates and monitors security cameras and reports unusual activity to Security Management.

• Contacts internal and external emergency personnel as needed via two-way radio system and phone and effectively dispatches to correct location.

• Accurately respond to and record information from incoming telephone and radio calls.

• Assists and communicates with other Security staff on duty when special situations arise. (e.g. special events, after hours deliveries, Animal wellness)

• Enters and distributes incident, injury and crash reports utilizing the Security Reports database.

• Always maintain confidentiality of sensitive information.

• Attends to any employees or guests that are injured until medical personnel arrives using trained CPR, ERT and AED Zoo practices.

• Completes and maintains daily dispatch logs, incident reports, worker's compensation documents, community service time sheets, first aid documents, Security management daily brief and any other required paperwork.

• Creates Year Round and Seasonal Employee and Volunteer ID cards and accurately records the information.

• Assists Safety and Security Management with clerical support duties as needed.

• Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks.

• Implements sustainable practices in daily tasks whenever possible.

• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent required.

• One year of experience answering phones and providing customer service preferred.

• Ability to successfully perform multiple tasks simultaneously such as: video camera monitoring and radio dispatching/monitoring required.

• Ability to be alert to potentially abnormal conditions required.

• Basic computer skills required. (e.g. Microsoft Excel, Word, Office, and web-based applications)

• Ability to type at least 40 words per minute required.

• Ability to demonstrate excellent telephone and radio etiquette required.

• Ability to work a flexible schedule including evenings, weekends and holidays required.

• Ability to communicate well both verbally and in writing required.

• Ability to utilize basic record keeping techniques required.

• Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision required.

• Ability to provide excellent guest service by interacting with guests positively and upholding the Make it G.R.E.A.T. standards required.

• Ability to develop and maintain cooperative working relationships with all Zoo team members and contacts regarding company business required.

• Ability to adhere to standard operating procedures including but not limited to safety protocols required.

• Possession of a valid Ohio motor vehicle operator's license and a good driving record required.

• Ability to adhere to the Columbus Zoo and Aquarium's drug-free workplace policy including but not limited to pre-employment, random, post-accident, reasonable suspicion, and follow-up treatment required.

• Ability to successfully complete a criminal history background check annually required.

• Ability to think and act quickly, with good judgment, in all situations, including emergencies required.