Security Dispatcher

Number of Job Openings Available:

0

Date Posted:

March 07, 2024

Department:

16008054 North Region Security

Shift:

Permanent Nights (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

Every Other

Job Summary:

Provides a safe and secure environment by managing emergency and non-emergency calls. Observes cameras and monitors alarms and radio networks. Initiates communications for urgent and evolving crises and emergency situations.

Key Position Details:

• Permanent Nights 1030pm-7am

• Every Other Weekend Rotation

• Week One 4 days on Monday, Tuesday, Thursday Friday 3 Days Off Saturday, Sunday, Wednesday

• Week Two 6 Days on 1 Day Off (Wednesday)

• Eligible for Shift Differential

• Eligible for Over Time

• Fully Benefit Eligible

Job Description:

Principle Responsibilities

• Manages requests for security and emergency services.

• Monitors and answers phones, radios, intercoms, and other communication tools.

• Prioritizes calls for service based on urgency and criticality and initiates appropriate action.

• Gathers detailed information from caller.

• Records all officer activities via case/incident management systems.

• Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems.

• Monitors the safety and security of the physical environment.

• Uses systems to support a safe and secure environment to include access control, panic/duress, infant protection, security video, weather radios and utility/fire alarm systems.

• Receives and processes badge access change requests.

• Performs preventative maintenance checks, identifies discrepancies and escalates per procedure and process.

• Other duties as assigned.

Job Requirements

• Associate's or Vocational degree in general studies preferred

• Experience working in dispatch or call center, Security Operations Center, or related function preferred

• May be required to travel between sites

Physical Demands

Sedentary:

Lifting weight Up to 10 lbs. occasionally, negligible weight frequently