Lipscomb University Nashville , TN 37201
Posted 5 days ago
This position conducts daily operations of dispatch center, communications, and surveillance on a given shift for the Department of Security & Safety.
Typical Duties and Responsibilities:
Respond to emergency and non-emergency calls for help and information.
Field calls via phone, radio, walk-up window, and email.
Operate radio communication system to dispatch officers, disseminate information, and communicate with officers during calls.
Operate surveillance system to monitor Lipscomb facilities and properties, as well as to review footage during investigations.
Operate computer system to log calls, generate reports, create IDs, issue parking permits, etc.
Coordinate with outside vendors and agencies, such as security monitoring providers, local emergency response agencies, and local utility providers.
Assist with parking request facilitation, as needed, in coordination with Parking Division.
Engage in development of dispatch procedures, protocols, and training in coordination with Communications Coordinator and Director of Patrol Operations.
Engage in implementing communications technology and protocols, and providing training to personnel when appropriate.
Work with appropriate parties to develop, enhance, and maximize video surveillance systems.
Engage in understanding, development, and training for specialized programs, such as Field Training Officers, special units, and community outreach.
Actively participate in accreditation processes, as tasked by Communications Coordinator, Director of Patrol Operations and/or Executive Director.
Assist in onboarding and training of personnel, in coordination with Communication Coordinator and Director of Patrol Operations.
Present in-person training for in-service and similar (when appropriate).
Assist with reporting (as needed).
Must excel in fast-paced setting.
Attend regular staff meetings.
Attend one-on-one meetings with Communications Coordinator as necessary.
Develop and maintain relationships with local, state, and federal law enforcement agencies, as appropriate.
Engage in additional duties as necessary.
Desired Skills and Experience:
High School diploma required (Bachelor's degree preferred)
1+ years of experience in call center, dispatch center, or similar.
Computer/technology literate.
Strong communication proficiency and etiquette (verbal and written).
Customer service experience (preferred).
Experience in security, law enforcement, military, or combination (preferred).
Advanced understanding of communications software and technology (preferred).
Advanced understanding of patrol and dispatch procedures (preferred).
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Lipscomb University