Kootenai Health Cda , ID 83841
Posted 2 weeks ago
Security Dispatcher I
Job Code: 29134
Position Summary
Kootenai Health (KH) security personnel are responsible for ensuring a safe environment for KH patients, visitors, and staff. The Security Dispatcher is responsible for running the Security Operations Center (SOC), including but not limited to multi-line phone management, fire alarm monitoring, mass notification messaging, infant abduction system, and identification badging systems. Works directly with KH staff, visitors, external agencies, and vendors daily. Assists in investigations and retrieves camera footage and door reports for various agencies and departments, both internal and external. Reports to senior security leadership.
Responsibilities
Receives, evaluates, and prioritizes requests for security support
Dispatches, monitors, and closes out security service calls that come into the SOC
Utilizes two-way radio communication and radio dispatch software
Communicates with patients, visitors, providers, and staff in person and by phone
Works with various security systems to include CCTV
Works with Microsoft Office products to create/maintain data and reports
Utilizes mass notification systems and overhead paging apparatuses
Utilizes multiple alarm monitoring systems to include infant abduction alarms
Creates KH ID badges and troubleshoots systems associated with badge creation and management, to include badges for employees, visitors, students and vendors
Ensures all security systems and devices are functioning properly through testing and preventative maintenance while maintaining appropriate records and documentation
May serve as a liaison between security and law enforcement with regard to surveillance investigations and documentation for court
Assists in investigations as needed per the Security Manager and Human Resources
Maintains vehicle registration information for employees and providers
Assists the Security Manager, as well as other department leaders with related security support
Regularly works with security Office Coordinator and assists with badging duties
Troubleshoots access control issues regarding doors and badges
Participates in meetings regarding badging and other security issues as requested
Familiar with standards, concepts, practices, and procedures within the hospital security field
Relies on experience and judgment to plan and accomplish goals
Regular and predictable attendance is an essential job function
Performs other related duties as assigned
Competent to meet age-specific needs of the unit assigned
Requirements and Minimum Qualifications
High school diploma or equivalent preferred
Must successfully pass an extensive background investigation
Prior dispatch/control center experience in a public safety environment preferred
Experience in face-to-face customer service interactions
Prior security, law enforcement, military, fire, and EMS experience is preferred
Excellent communication, customer service and interpersonal relationship skills
Ability to multi-task and prioritize a variety of functions and services to meet customer and organizational needs
Must maintain certification for MOAB
BLS required
Must have valid driver's license and good driving record
Must be 23 years of age or older for auto insurance purposes
Knowledge of the Hospital Incident Command System
Successful completion of IAHSS Basic training program within the first 90 days of employment required
Working Conditions
Must be able to maintain a standing and/or sitting position
Typical equipment used in a clinical job
Must be able to stoop, crouch, or bend
Must be able to push, pull, or transport heavy equipment
Must be able to communicate and exchange accurate information
Must be able to lift and move up to 10 lbs
About Kootenai Health
Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.
As your next employer, we are excited to offer you:
100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only a small portion a month for medical, dental, and vision coverage. Benefits start 1st of the month following 30 days of employment
Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it
Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
Competitive salaries with night, weekend, and PRN shift differentials
An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching
Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more
Robust and interactive employee referral program
And much more
Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!
Apply today! Please reach out to HR Front Desk at 208-625-4620 or email careers@kh.org with any questions.
Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.
Kootenai Health