Security Dispatcher

Description

Hennepin County's Facility Services department is seeking a Security Dispatcher to join its growing team of career-oriented professionals in the Security Operations Center. In this position, you will receive calls and coordinate routine and emergency communications across more than 100 county facilities, multiple public agencies, and our own security officers, using computer aided dispatching, multi-channel radio dispatching, telephone, and other electronic means.

The targeted starting salary range for this position is $52,000.00 - $61,206.28 annually and will depend on the candidate's qualifications.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.

Location and hours:

This position is located at the Hennepin County Government Center, 300 South 6th Street, Minneapolis, MN 55487. Candidates may work various shifts that include day, evening, night, overnight, and/or weekend hours.

About the position type:

This is a full-time, benefit earning position.

This position is internally classified as a Security Dispatcher. Click here to view the job classification specification.

In this position, you will:

• Receive emergency and non-emergency calls for security service and medical assistance.

• Operate multi-line telephone system, prioritize calls, and initiate appropriate action based on incident type and importance.

• Contact police, fire, and ambulance in emergency situations and coordinate proper response.

• Dispatch security officers or other personnel using two-way radio or telephone.

• Operate and monitor a wide range of moderately complex computer driven equipment, including systems for life/safety, security alarm, closed circuit television, and building automations.

• Generate reports, maintain records, and perform data entry functions.

Need to have:

One of the following:

• One year or more of public safety dispatching or security dispatching experience, or approved equivalent.

• Completion of the 9-1-1 Telecommunicator Pathways Training program.

• One year or more experience as a first responder (police officer, fire fighter, or emergency medical technician, i.e., paramedic).

• Approved related education may be substituted on a year-for-year basis.

Nice to have:

• Two years or more of experience as a security officer.

• Experience:

• Working directly with customers to provide support, problem solve, and offer solutions.

• Working in a dispatcher center answering calls, identify the caller's needs, and coordinating services to assist the caller in a timely manner.

• Communicating using a multi-channel two-way radio system with over 30 simultaneous users, multi-line telephone, cellular phone, intercom, and messaging systems with a high degree of accuracy.

Effective customer service and multi-tasking skills.Knowledge of:

• Dispatching policies and procedures relative to security or law enforcement.

• Computer systems, multi-line telephones, closed-circuit televisions, computer-aided dispatching, digital video recording systems, and communication software use.

Ability to:

• Use sound judgment to work and cooperate effectively with others in stressful situations.

• Communicate effectively verbally and in writing; solicit pertinent information from potentially distressed callers and relay complex facts accurately and concisely; coordinate multiple assignments and direct others to locations and tasks.

• Make immediate, appropriate, independent decisions; work independently with minimal supervision and accurately record information and activity.

About the department:

The Hennepin County Facility Services Department provides a full range of facility services for county programs and services. The department:

• Identifies capital needs, responds to and supports capital projects identified by line departments

• Develops and manages projects to construct new buildings, refurbish existing buildings, and maintain infrastructure

• Operates and maintains buildings

• Protects employees, contacts, and property

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at Welcome to the Bridge (hennepin.us) (select Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test that may include testing for cannabis and/or a criminal background check.

If you have any questions, please contact:

Toufue Vue

toufue.vue@hennepin.us

#LI

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work

• Public service

• Competitive pay

• Work-life balance

• Generous benefits

• Opportunities to grow

• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.

01

This position is located at the Hennepin County Government Center, 300 South 6th Street, Minneapolis, MN 55487. Candidates may work various shifts that include day, evening, night, overnight, and/or weekend hours.

Are you willing and able to meet these requirements?

• Yes

• No

02

Which of the following best describes your experience related to this position? Check all that apply.

• One year or more of public safety dispatching or security dispatching experience

• One year or more experience as a first responder (police officer, fire fighter, or emergency medical technician, i.e. paramedic)

• Completion of the 9-1-1 Telecommunicator Pathways Training program

• An approved equivalent combination of training and experience to equal two years

• None of the above

03

Describe your experience as it relates to this position referencing your application/resume. Include your job title(s), employer(s), length of employment, and type of work including duties and responsibilities. If you do not have this experience, type "None" in the space provided.

04

How many full-time equivalent years of experience do you have working as a security officer?

• I do not have this experience

• Less than 2 years

• 2 years or more

05

Describe your experience working as a security officer, referencing job(s) listed in your application/resume. If you do not have this experience, type "None" in the space provided.

06

How many full-time equivalent years of experience do you have working directly with customers to provide support, problem solve, and offer solutions?

• I do not have this experience

• Less than 1 year

• 1 year or more, but less than 2 years

• 2 years or more, but less than 3 years

• 3 years or more, but less than 4 years

• 4 years or more

07

Describe your experience working directly with customers to provide support, problem solve, and offer solutions, referencing job(s) listed in your application/resume. If you do not have this experience, type "None" in the space provided.

08

How many full-time equivalent years of experience do you have working in a dispatcher center answering calls, identify the caller's needs, and coordinating services to assist the caller in a timely manner?

• I do not have this experience

• Less than 1 year

• 1 year or more, but less than 2 years

• 2 years or more, but less than 3 years

• 3 years or more, but less than 4 years

• 4 years or more

09

Describe your experience working in a dispatcher center answering calls, identify the caller's needs, and coordinating services to assist the caller in a timely manner, referencing job(s) listed on your application/resume. If you do not have this experience, type "None" in the space provided.

10

Do you have experience communicating using a multi-channel two-way radio system with over 30 simultaneous users, multi-line telephone, cellular phone, intercom, and messaging systems with a high degree of accuracy?

• Yes

• No

11

Describe your experience communicating using a multi-channel two-way radio system with over 30 simultaneous users, multi-line telephone, cellular phone, intercom, and messaging systems with a high degree of accuracy, referencing job(s) listed on your application/resume. If you do not have this experience, type "None" in the space provided.

12

Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.

• College or university (job board, career services, or instructor)

• Community or nonprofit organization (counselor, job board, etc.)

• Employee or recruiter of Hennepin County

• Friend or family member that is not a Hennepin County employee

• Hennepin County job notification emails

• Indeed.com

• Job fair or networking event

• LinkedIn

• Print advertisement (flyer, postcard, billboard, transit ad, etc.)

• Professional association (job board or email)

• Social media (Facebook, Twitter, Instagram, etc.)

• www.hennepin.jobs or www.governmentjobs.com

• Other

13

For the recruitment source selected above, please provide the specific name of the person, website or media source.

Required Question

Agency Hennepin County

Address Hennepin County Government Center

300 South Sixth Street

Minneapolis, Minnesota, 55487

Phone 612-348-7855

Website https://www.hennepin.us/jobs