Security Dispatcher

SUMMARY

Hennepin Healthcare has an opening for a Security Dispatcher in our Security department. This full-time position will work rotating days, evenings, nights, and every other weekend.

Under general supervision, performs work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations.

A $1,000 signing bonus is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

RESPONSIBILITIES

• Receive emergency and non-emergency calls for security service and medical assistance

• Prioritize calls and initiate appropriate action based on incident type and importance

• Contact police, fire, ambulance in emergency situations and coordinate proper response

• Dispatch security officers or other personnel using two-way radio or telephone

• Operate and monitor a wide range of moderately complex computer driven equipment, including

• systems for life/safety, security alarm, closed circuit television and building automations

• Query callers to obtain detailed incident information, record duties and activities

• Generate reports, maintain records, and perform data entry functions

• Operate multi-line telephone system

• Notify appropriate managers or supervisors of critical conditions on a 24-hour basis

• Performs other duties as assigned but only after appropriate training

QUALIFICATIONS

Minimum Qualifications:

• High school diploma, GED or equivalent
• 2 years dispatch or communications experience in a busy, high-stress environment
• OR-
• An approved equivalent combination of education and experience

Preferred Qualifications:

• Prior experience in a health care setting

Knowledge/ Skills/ Abilities

• Computer literacy and the ability to quickly learn new computer-driven systems

• Ability to handle a high volume of work, multiple simultaneous tasks, and interruptions

• Strong communication skills (both written and verbal)

• Proficiency in customer service; emotional control/tact in dealing with the public

• Prior experience monitoring fire/life safety systems

• Prior experience using a multi-line phone system and/or helping customers by phone

• The ability to quickly learn new tasks/concepts