Security Dispatch Assistant (Part-Time)

Tampa's Lowry Park Zoo Tampa , FL 33602

Posted 1 week ago

Security Dispatch Assistant

Position Information: Part-time, Hourly

Position Summary

Under the direction of the Security Manager, this position serves as the primary civilian contact person for all Zoo staff in the case of emergency and non-emergency situations.

Essential Functions (including but not limited to):

  • Answer multiple line phone and zoo radios and direct to appropriate staff or department.

  • Monitor zoo security cameras and notify security or Zoo staff as necessary.

  • Prioritize incoming radio calls and notify appropriate staff or security.

  • Enter call data into a CAD program and other digital files.

  • Search various programs for files, lost and found items, and other information, compile and save digital or scanned reports, reads and sends emails and other notifications.

  • Monitors the proper handling of lost and found items within the Zoo, including making arrangements to return property to owner when appropriate.

  • Provide the security management with administrative task support as assigned.

  • Recommends changes to enhance efficiency as well as to improve the quality of security service provided for the Zoo.

  • Monitors, maintains, and directs responds to various alarms systems throughout the Zoo including fire alarms, burglar alarms, and CO2 alarms.

  • Represents Tampa's Lowry Park Zoo with a professional, friendly demeanor towards guests and staff.

  • Support management and administration of the in-park radio system.

  • Additional duties as assigned.

Qualifications and Experience:

  • A high school or equivalency diploma required. Some college coursework preferred.

  • Must be able to communicate well with staff, supervisor and the public and present a positive attitude even in difficult situations.

  • Regular attendance and punctuality are key standards of performance required for this position.

  • Deal courteously and tactfully with employees, peers, superiors, and the general public.

  • Must possess excellent organizational skills with high accuracy and attention to detail.

  • Ability to complete projects in a reasonable time frame, to the satisfaction of management.

  • Must be flexible and have the ability to multi-task in a fast paced environment.

  • Ability to remain calm and focused during emergencies.

  • Calm and unflappable demeanor even under stressful conditions.

  • Must be detail oriented and possess good record keeping methods, organizational, and documentation skills.

  • Adheres to departmental standards in regard to confidentiality, HIPAA and other privacy issues.

Other Requirements:

  • Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare.

  • Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold).

  • Clear and understandable speaking voice and adequate visual acuity to monitor cameras and report on activity as needed.

  • Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions.

  • Must be willing and able to work varied and long shifts including holidays, weekends and in support of events as needed.

  • Must be able to plan for, work, and staff specials events and exhibits as well as be available for unexpected shifts.

  • Must be able to work in a variety of physical positions, including sitting, bending, standing, reaching, and walking.

  • Must be able to lift up to 20 pounds without difficulty and stand for long periods of time.

  • Proficiency in Microsoft Office programs required with ability to adapt to other programs.

Equal Opportunity Employer

Drug-Free Workplace

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Security Dispatch Assistant (Part-Time)

Tampa's Lowry Park Zoo