Security Dispatch Assistant
Position Information: Part-time, Hourly
Under the direction of the Security Manager, this position serves as the primary civilian contact person for all Zoo staff in the case of emergency and non-emergency situations.
Essential Functions (including but not limited to):
Answer multiple line phone and zoo radios and direct to appropriate staff or department.
Monitor zoo security cameras and notify security or Zoo staff as necessary.
Prioritize incoming radio calls and notify appropriate staff or security.
Enter call data into a CAD program and other digital files.
Search various programs for files, lost and found items, and other information, compile and save digital or scanned reports, reads and sends emails and other notifications.
Monitors the proper handling of lost and found items within the Zoo, including making arrangements to return property to owner when appropriate.
Provide the security management with administrative task support as assigned.
Recommends changes to enhance efficiency as well as to improve the quality of security service provided for the Zoo.
Monitors, maintains, and directs responds to various alarms systems throughout the Zoo including fire alarms, burglar alarms, and CO2 alarms.
Represents Tampa's Lowry Park Zoo with a professional, friendly demeanor towards guests and staff.
Support management and administration of the in-park radio system.
Additional duties as assigned.
Qualifications and Experience:
A high school or equivalency diploma required. Some college coursework preferred.
Must be able to communicate well with staff, supervisor and the public and present a positive attitude even in difficult situations.
Regular attendance and punctuality are key standards of performance required for this position.
Deal courteously and tactfully with employees, peers, superiors, and the general public.
Must possess excellent organizational skills with high accuracy and attention to detail.
Ability to complete projects in a reasonable time frame, to the satisfaction of management.
Must be flexible and have the ability to multi-task in a fast paced environment.
Ability to remain calm and focused during emergencies.
Calm and unflappable demeanor even under stressful conditions.
Must be detail oriented and possess good record keeping methods, organizational, and documentation skills.
Adheres to departmental standards in regard to confidentiality, HIPAA and other privacy issues.
Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare.
Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold).
Clear and understandable speaking voice and adequate visual acuity to monitor cameras and report on activity as needed.
Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions.
Must be willing and able to work varied and long shifts including holidays, weekends and in support of events as needed.
Must be able to plan for, work, and staff specials events and exhibits as well as be available for unexpected shifts.
Must be able to work in a variety of physical positions, including sitting, bending, standing, reaching, and walking.
Must be able to lift up to 20 pounds without difficulty and stand for long periods of time.
Proficiency in Microsoft Office programs required with ability to adapt to other programs.
Equal Opportunity Employer
Tampa's Lowry Park Zoo