We are the world's leading video and ecommerce retailer, offering a curated collection of desirable brands to millions of customers around the globe each day through broadcast, Internet, and mobile sales platforms. QVC generated $8.8B in net revenue in 2014, of which $3.5B was from ecommerce.
At QVC, our people are our most important resource. That's why we're committed to helping them thriveboth as individuals and as part of a team that shares a common set of values we call The QVC Difference. By collectively supporting Personal Enrichment, Diversity & Inclusion, and Safety & Wellness, we build trust, community, partnershipand a state of well-being. Together, we've made QVC a great place to work!
Distribution plays a significant role in enriching QVC's customer service experience. For each and every product we ship, we look at it as an opportunity to build trust, loyalty and engagement with our customers.
Job Description Details
I. POSITION SUMMARY
Under the general supervision of the Shift Security Supervisor, perform a variety of security-related activities to ensure the safety and security of company property and employees at the assigned site.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide access control of the facility by monitoring badge access systems, Yard Management Systems and maintaining CPAT requirements. Greet all individuals entering the facility and issue guest badges as necessary after confirming identity. Notify the QVC contact/department. Field phone calls from various sources and contact appropriate departments or individuals while maintaining company policy and privacy laws.
Rotate through the various security duties and assignments, in accordance with the established schedules or guidance.
Operate essential security and fire systems including, but not limited to Security Card Access/CCTV systems; X-Ray Imaging Device; PC-Based Fire Alarm Systems; PC-Based Walk-Through & Hand-Held Metal Detection Systems; Multi-Channel Radios; QVC Intranet-Based Guest Registration System; SharePoint-Based Security Applications Incident Reports, Operations Logs, and Security Procedures Manuals & Employee Database.
Verify container integrity of all inbound international containers via a comprehensive multipoint inspections consistently executed in accordance with the Custom's Trade Partnership against Terrorism (C-TPAT) as established by U.S Customs and Border Protection. Isolate inbound international containers and support follow-up escalation in accordance with prescribed procedures and /or guidance to ensure the deployment of countermeasures in the interest of public safety and the safety of our QVC people.
Conduct deterrent / preventive patrols and hazard surveillance of buildings and grounds observing security breaches, policy and/or work rule violations, unruly and/or unsafe behavior to include safety and fire hazards, unsecured areas, unauthorized persons, damaged property and/or criminal activity. Patrol the grounds to include the detection of disabled vehicles, illegally parked vehicles, and persons in need of assistance, unauthorized persons, and safety hazards. Provide assistance as necessary and appropriate to the circumstances
Perform fire inspections as requested or required, open secured doors, observe activities while a door is open (when applicable), and secure doors upon completion of tasks.
Escort terminated employees and unwanted individuals from the property
Complete security log entries to record daily activities and write detailed security incident reports for all unusual events, observations, and incidents occurring during any work assignment or shift. Complete other logs, as necessary, to track events and provide necessary departmental records.
Respond to routine service requests, urgent calls for assistance, and emergency situations in accordance with department policies, procedures, guidelines, post orders and sound professional judgment. Perform First Aid, CPR, and operate Automatic External Defibrillation equipment in accordance with prescribed training. Adhere to Bloodborne Pathogens Exposure Control. Call for police, fire, and/or EMS services as appropriate to the circumstances. Notify Supervisor and/or Health and Safety of medical emergencies.
Operate the site switchboard, properly greet all callers, and transfer calls to the appropriate personnel. Assist callers with general information, takes and relays messages as necessary.
Upon specific direction from Security Management / Supervision, inspects all parcels and conducts a full or random search of all employees leaving the building for QVC property. Where applicable, verify stock movement documents for property leaving secured areas and review property tracers for accuracy and appropriate level of authorization.
Make digital identification badges as requested. Utilize Security systems to monitor QVC property to protect people, critical systems, and physical assets. Operate all equipment in accordance with assets protection objectives only and treat all departmental records as confidential internal business records to be shared / released only in accordance with established guidelines.
Maintain and secure valuable property and/or information.
Provide support during QVC sponsored special events and celebrity visits, to include appropriate controls on access to the facility and a safe environment for celebrities, on-air guests, VIPs and the public.
Perform transportations to facilitate the business needs. Transport employees to Occupational Health or local hospital Emergency Room for medical assistance. During company designated weather emergencies, provide transportation for essential personnel to and from QVC property.
III. OTHER DUTIES AND RESPONSIBILITIES
Perform other related activities as assigned.
Attend and participate in meetings and training
SPECIFIC JOB KNOWLEDGE (special skills, knowledge of machines, procedures, etc.)
Excellent Customer Service Skills.
Ability to work with and maintain confidential information.
Ability to perform First Aid and CPR.
Knowledge of company security policies and procedures.
Basic understanding of individual rights and legal/illegal activities.
Demonstrated ability to use good judgment
Good written and verbal communication skills
Working knowledge of Microsoft Office
Basic knowledge of security practices and procedures.
Education: High School Diploma or GED. One of the following is required: an Associate's degree in a related field (i.e. Criminal Justice, Administration of Justice, etc.), completion of a recognized Police, Fire, EMT school, or Military experience. Valid Driver's License required.
Experience: Minimum of one year work experience in a security related field is required.
JOB REQUIRMENTS (Americans with Disabilities Act)
Ability to multi-task during high volume and stressful situations.
Valid Driver's License.
Hepatitis B vaccination (waiver of refusal is required otherwise)
Ability to construct accurate, detailed, concise reports
Ability to successfully complete/maintain the American Red Cross First Aid and CPR certifications.
Ability to sit or stand for extended periods of time.
Ability to monitor security CCTV systems and identify activity and changes in the field of view.
Ability to lift, move, push, pull objects weighing at least 50lbs
Ability to work fast and accurately in emergency situations
Ability to operate company vehicle to transport items and employees.
Ability to perform basic mathematical calculations.
Ability to maintain muscular exertion for a minimum period of time against fairly immovable or heavy objects in order to lift, push, or pull.
Maintain attendance as defined by company policy.
Ability to differentiate between legal & Illegal activities
About QVC, Inc
QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.
QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.
As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.
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