Security Coordinator Lead - Third Shift

• SIGN-ON BONUS BEING OFFERED*

A sign-on bonus of $1,500 is being offered for eligible candidates.

See eligibility at https://oshr.nc.gov/policies/sign-and-retention-bonus-policy

• Payout contingent on funding availability*
• Pay Grade NC05 - Recruitment Range -  $31,688 - $42,000*

The North Carolina Zoo seeks an experienced Security Coordinator Lead for its third shift Security team.

The primary purpose of this position is to supervise third shift Rangers responsible for off-hours safety and security, including emergency response for Zoo life-support systems. Reporting to the Chief Ranger and designated as essential personnel for severe weather response.

Key Responsibilities:

• Supervising third shift permanent and seasonal Ranger staff

• Ensuring accuracy of records and reports

• Briefing First Shift Team Leaders and the Chief Ranger on events and incidents

• Managing work schedules, assignments, and leave requests

• Training new staff and making procedural recommendations

• Assisting with employee evaluations and the hiring process

Additionally, this position encompasses the duties of third shift Rangers, including:

Security Operations

• Operate Zoo-wide communications, including radio dispatch, multiple phone lines, alarm panels, key access, and video surveillance.

• Interact with guests during overnight camps, and after-hours events.

• Control access to the 2,800-acre site, identifying unusual, suspicious, or hazardous situations and taking appropriate action.

Emergency Management

• Recognize and respond to emergencies according to National Incident Management System (NIMS) and NC Zoo policies.

• Assist in emergency situations as needed.

Safety and Security

• Patrol interior and exterior facilities (~100 buildings) to protect 500-plus developed acres against fire, damage, theft, or other hazards.

• Identify and address unusual, suspicious, or hazardous situations, making reports as necessary.

• Ensure the safety and security of guests, staff, exhibits, animal collections, plant collections, and work areas.

• Enforce policies and procedures for both guests and employees diplomatically.

• Manage emergencies, contacting Zoo staff, 911 for law enforcement, fire department, or medical personnel, and monitoring activities for policy violations.

• Monitor life safety systems and respond to alarms.

• Perform mechanical troubleshooting on equipment and alarms, contacting maintenance as needed.

Communications and Administration

• Operate Zoo-wide communications systems, including radio dispatch, phone lines, alarm panels, key access, and video surveillance.

• Maintain records and prepare written reports as needed.

Job Requirements

• Third Shift: 12:00 am to 8:00 am, with a rotating schedule that includes weekends and holidays.

• Considered "Essential/Mandatory Staff" required to work during adverse weather and zoo emergencies.

• Must have or obtain a valid NC driver's license within 60 days of employment to drive a state vehicle.

• Must have the physical ability to sit, bend, reach, stand, walk, lift and carry 30 lbs. (and up to 50 lbs. occasionally), endure extended outdoor conditions year-round, negotiate uneven terrain on foot, hear and respond to radio communication, and drive motor vehicles day and night.

• Complete First Aid CPR AED course within six months of employment and remain certified.

• Participate in an occupational health program due to contact with animal containment areas.

• Work independently without direct supervision.

• React calmly and effectively during emergency situations.

• Employ a systematic and logical approach to enforce park regulations tactfully and courteously.

• Use proper radio procedures and maintain good phone etiquette.

• Possess basic computer skills, including PC operation, word processing, and data entry.

Learn about the NC ZOO: https://www.nczoo.org 

Learn about employee perks/benefits: https://oshr.nc.gov/state-employee-resources/benefits 

To receive credit for your work history and credentials, you must list the information on the application form. Any information omitted from the application form, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

• Demonstrated experience in safety and security practices and emergency handling in large public facilities.

• Demonstrated experience of security equipment maintenance and repair processes.

• Proven knowledge of Incident Command structure and the ability to function as Incident Commander until relieved.

Management Preference:

• Demonstrated experience of emergency and non-emergency protocols for contacting staff and outside agencies after hours (Continuity of Operations Plan - COOP).

• Ability to troubleshoot problems using written guidelines and determine when to call maintenance staff.

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

High school or General Educational Development (GED) diploma 

and 

one year of experience in security work; 

or 

an equivalent combination of training and experience.

Division Information:

The North Carolina Zoo exists for the enjoyment, education, and inspiration of all of North Carolina's citizens and visitors to the zoo. The mission of the zoo is to encourage the understanding of and commitment to the conservation of the world's wildlife and wild places through the recognition of the interdependence of people and nature. The Zoo displays, conserves and protects representative examples of natural beauty, plant and animal species and ecological features of the North American and African regions of the world through the presentation of live animal exhibits from these regions.

Department Information:

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina, literally from A to Z. The Arts to the Zoo, and so much else - parks, aquariums, historic sites, archaeology, African American Heritage Commission, science and history museums, the state Symphony, Library and Archives, historic preservation, land and water stewardship, and more. These places, and the ideas they represent, create a shared identity in North Carolina. They provide common ground. Everyone is welcome. The Department's vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state's diverse population, culture, and history. We encourage you to apply to become a part of our team. Check out this amazing video about our Department.

Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.

Degrees must be received from appropriately accredited institutions.  Transcripts, and degree evaluations may be uploaded with your application.

To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders.

Technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627.

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.  Please call the human resources office for assistance.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take an average of 6 - 8 weeks.

It is the policy of the State of North Carolina and the N.C. Department of Natural and Cultural Resources that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment.   We participate in E-Verify (Employment Eligibility Verification System).

CONTACT INFORMATION:

N.C. Department of Natural and Cultural Resources

Division of Human Resources

Ellie Meadows

 4401 Zoo Parkway

Asheboro, NC 27205

 336-879-7310

 employment@dncr.nc.gov

Technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627

Visit our website at www.nczoo.org.

Website- http://www.oshr.nc.gov/jobs/index.html