The Security Communications Operator is responsible for providing communications service for the facility. Handles all outside calls, internal communications, video surveillance and radio transmissions between departments. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Education/Formal Training Work Experience Credential/Licensure REQUIRED: High School diploma or equivalent Minimum of two years of customer service experience N/A PREFERRED: N/A Previous experience as a PBX or Dispatch operator N/A SUBSTITUTIONS ALLOWED: N/A N/A N/A
Knowledge of PBX operations, procedures and equipment.
Ability to communicate verbally with Associates, management and physicians.
Ability to operate standard word processing, spreadsheet and database applications.
Ability to understand moderately complex written materials, such as technical manuals.
Ability to work without close supervision and to exercise independent judgment.
Ability to organize multiple tasks and projects and maintain control of own workflow.
Ability to understand radio communications and to communicate with a variety of individuals clearly and precisely.
Ability to type 25-30 wpm on computer.
Key Job Responsibilities
Responds promptly to incoming calls providing information and assistance to callers. Initiates outgoing calls, obtaining accurate call processing information and call completion.
Monitors radio transmissions and maintains radio contact to ensure efficient and effective service to patients and departments/units.
Monitors video surveillance for the facility.
Operates paging system for internal and external calls and emergency alerts.
Monitors emergency alarms.
Understands, applies and supports departmental/hospital policies and procedures.
Performs other job functions as assigned or requested.
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Must have good balance and coordination.
The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Methodist Le Bonheur Healthcare