Security And System Administrator Help Desk Team Lead

Cyber Defense Technologies Chantilly , VA 20153

Posted 4 days ago

Overview: CDT is looking to add experienced Security and System Administrator Help Desk Team Lead to support a government customer in Chantilly, VA.Clearance:An active Top Secret/SCI clearance is required. Candidates who do not meet these clearance requirements will not be considered.Responsibilities:
  • Manage a small team of personnel
  • Perform desktop and helpdesk and client onsite support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruption
  • Troubleshoot, identify, escalate issues, and remediate/triage problems and changes
  • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
  • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
  • Track/manage project scope activities, deliverables, schedules, budgets, and tasks list to successful completion
Qualifications:
  • Degree in Computer Technology and/or equivalent work experience.
  • Cisco Security Certification or equivalent work experience.
  • Security+ and/or Network+ certifications preferred
  • Working knowledge of virtualization, VMWare, Hyper-V, or equivalent
  • Experience with Windows Systems Administration Knowledge of Windows servers and current client operating systems
  • 5+ years of experience in an IT support role preferred Ability to handle multiple changing and conflicting priorities
  • Ability to communicate effectively, both orally and in writing
  • Ability to diagnose server/workstation or network alerts, events or issues
CDT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
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Security And System Administrator Help Desk Team Lead

Cyber Defense Technologies