*Primary Location: *6305 Peachtree Dunwoody Rd, Atlanta, GA, USA
Division: *Cox Communications Inc
Job Level: *Individual Contributor
Shift: *Day Job
Requisition Number: *214610
Cox Communications is searching for a Security Analyst II who will report to the Senior Manager of Customer Security and Abuse Operations. The Security Analyst is responsible for investigating and responding to reports of Internet abuse, malware activity, spam, hacking, and other subscriber and network impacting incidents, in accordance with Coxs Acceptable Use Policy (AUP). The individual will support AUP enforcement objectives for Residential and Business customers.
The Analyst will maintain a high level of awareness and understanding of the pervasive threats our Internet Subscribers face and communicate Customer Security concerns and mitigation strategies to leadership. Successful candidates will have a versatile background in critical thinking and analytical capabilities, as well as an ability to research, triage, and communicate reasonable and practical risk remediation strategies to Security Leaders as well as our Business Partners.
Acceptable Use Policy Enforcement for Cox Residential and Business Subscribers. Ensure consistent application of policies and procedures for responding to complaints pertaining to abuse or security incidents originating from the Cox Subscriber Network.
Maintain technical awareness of new virus/Trojan/worm activity, including new trends and security measures within the industry.
Analyze and establish the validity of specific data including, but not limited to: e-Mail headers, Router/Firewall logs, IP and subnet information, customer account information, violation history, and other tangible factors such as severity of impact to the Cox network.
Work closely with other Cox operations teams to prevent and address incidents of spamming through our mail servers.
Educate and inform our customers, stakeholders, and boundary partners on Internet Security matters.
Create, document, and follow detailed operational processes and procedures to appropriately analyze, escalate, and help remediate customer security issues.
Analyze and make recommendations based on call volume trends and other factors for forecasting future Customer Security needs including staffing and capacity.
Research and remediate Cox.net and Cox Business email account compromises and account take overs through threat hunting using standard and new Indicators of Compromise (IoCs).
Research and address known Cox Phishing sites to ensure they are blocked from the subscriber network and reported to the proper agencies for removal.
Create Splunk log searches, correlate information, and report on findings to support Security investigations of account take over and other customer security needs.
The nature of the work requires general supervision and exercising judgment. Work typically involves collaboration with team members or other groups and review of output by a peer or supervisor.
3 years of security experience, preferably with Abuse or Incident Response duties.
Working knowledge of customer support processes, customer notification methods, and malware remediation.
Excellent verbal and written communication skills are needed to communicate complex topics to both technical and non-technical audiences, and the ability to tailor messaging based on intended audience.
Strong collaboration skills to effectively drive understanding and consensus among cross-functional teams on key security risks.
Solid understanding of networking (WAN, LAN, wLAN) and communication techniques/protocols (IP and others) and their combined effects on our network and customers home/business network systems security.
BS/BA or Associates degree in a related discipline required (i.e., Computer Science, Information Systems, Engineering, Business, etc.) and/or 3 years of experience in related field (Information Security, Abuse Operations)
3+ years of Abuse Desk or Information Security experience, preferably in the areas of malware and messaging.
Telecom/Cable industry experience.
Splunk Core Certified Advanced Power User Certification
At least one relevant industry certification
Who We Are
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions
Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer
All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Cox Communications Inc