As a Security Analyst within the ExtraHop Customer Success organization, you will be responsible for driving context, relevance and resolution for Detections found within our customer's data. You will work directly with customers to provide them the information they need to solve real world problems while furthering their adoption of our product. As part of a growing team, you will be asked to drive the form and function of the current offerings and identify opportunities for new services lines to help our customers.
Understand security attacks and detections in depth
Investigate detections and execute playbooks to analyze threats in real customer networks
Gather information to present back to the customer; written and verbally
Drive incremental improvements to ExtraHop's service offerings and overall adoption
Identify opportunities for new service offerings in the security space
Train and mentor new Security Analysts
Work collaboratively with Engineering & Sales teams
BS degree in Computer Science or Mathematics or equivalent experience
5 years of industry experience in computer networking and security; solid understanding of complexities of modern IT environments (on-prem and cloud)
Experience in working directly with customers; understanding their security needs and inventing solutions that solve their problems
Excellent problem-solving and analytical skills; ability to engage in technical discussions
Excellent communication skills
Deep understanding of network protocols
Experience working with security frameworks such as NIST, MITRE and CIS
Relevant security certification
Experience as a team lead
At ExtraHop, we create great products because we give talented employees the freedom to be intellectually curious and creative. We seek a diversity of perspectives and foster employee quirkiness and spunk to help drive innovation. Every ExtraHop employee knows that we're all in this together and that work is an important part of life so it should be fun. A sense of humor is required here, seriously!
We are the global leader in real-time wire data analytics, a novel approach to IT Operational Analytics. Our market opportunity is greater than $15B and our solutions span all industries. Pretty neat, huh? If you want to join a fun team that produces award-winning products that provide tremendous business value and delight customers, then ExtraHop is the company for you!
Founded by engineers, ExtraHop is a Seattle-based technology company that delivers elegant solutions for the tech industry's most challenging problems.
ExtraHop is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.