Security Ambassador (Garage) 6Pm-4Am

Caesars Entertainment Corporation Baltimore , MD 21203

Posted 3 months ago

Come Do Your Best Work Here!

Caesars Entertainment Corporation is the world's largest casino entertainment company. Since its beginning in Reno, Nevada more than 70 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now owns or manages casino resorts on four continents. The company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names; Caesars also owns the London Clubs International family of casinos and the World Series of Poker.

Since 1951, the legendary Horseshoe Casino has been all about the gambler. We know how to make our guests feel like big fish. Our service is secondary to none, our casinos are damn nice and our amenities keep our guests wanting more. We have a confidence that comes from working for the number one casino brand in every market in which we operate.

Horseshoe Casino Baltimore on Russell Street in Baltimore's south side opened in August 2014. Horseshoe Baltimore was designed to maximize connectivity with existing hospitality operators, neighboring professional sports venues M&T Bank Stadium and Camden Yards, and the city's famed Inner Harbor. With nearly 122,000 square feet of non-stop gaming action, the casino features video lottery terminals (VLTs), table games, and a World Series of Poker room. Guy Fieri's Baltimore Kitchen and Bar, Gordon Ramsay Steakhouse and Giada De Laurentiis, and a "Baltimore Marketplace" featuring authentic Charm City food outlets round out the food offerings. Horseshoe Baltimore also features nightlife at 14forty, Horseshoe's center bar featuring 24/7 entertainment, not to mention bars such as B'More Beers, which highlights some of Baltimore's famed brewers.


This position is responsible for providing superior service to Horseshoe Casino's guests by seeking out opportunities to be of service and by maintaining highly visible patrols to insure a safe gaming experience, by assuring quality support to other departments so that they may serve guests more effectively. The Security Officer is responsible for proactively maintaining public order, enforcing safety rules, protecting property and assets, and investigating disturbances in the casino and surrounding property areas.


The Security Officer position will be charged with protecting company assets and providing a safe environment for Horseshoe Casino Baltimore employees and guests. Essential daily duties will include:

  • Insuring the safety and well-being of guests and employees.

  • Gives directions and provides escort to customers in need.

  • Provides assistance to law enforcement authorities, including testimony in criminal and administrative proceedings as necessary.

  • Provides security presence for chip fills, jackpot verifications, and other actions related to gaming.

  • Provides escorts of money and persons in money-handling positions.

  • Provides first aid when necessary.

  • Patrols all sections of the property to identify safety hazards and suspicious circumstances, taking appropriate action as required.

  • Interviews, investigates, and documents all relevant incidents in accordance with Horseshoe Casino Security policy.

  • Makes lost and found reports.

  • Makes necessary reports including detailed descriptions of people and incidents.

  • Enforces Horseshoe Casino policies and procedures.

  • Meets attendance guidelines of the position and adheres to regulatory and departmental policies and procedures.


  • High school graduate or equivalent.

  • 2 years working experience in private security or law enforcement or 2 years education in the fields of criminal justice, law enforcement, private security, or other related field, or 2 years of combined field experience and education.

  • Must be able to obtain and maintain a valid gaming license for the position as required by the Maryland State Lottery and Gaming Commission.


  • Must be 21 years of age.

  • Must possess a valid driver's license.

  • Must be able to work any day of the week and any shift.

  • Must present a well-groomed appearance.

  • Must be able to work independently.

  • Must be able to sit, stand, or walk for long periods of time.

  • Must be able to respond calmly and make rational decisions, when handling customer and employee conflicts.

  • Must possess the ability to interact in a professional manner with the general public.

  • Must possess excellent written and verbal communication skills.

  • Must possess excellent customer and employee relations skills.


  • Must be able to work independently.

  • Must be able to sit, stand or walk for long periods of time.

  • Must be able to respond calmly and make rational decisions, when handling customer and employee conflicts.

  • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.

  • Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.

  • Must be able to respond to visual and aural cues.

  • Must have the manual dexterity to operate a computer and other necessary office equipment.

  • Must be able to tolerate areas containing dust, loud noises, and bright lights.

  • Must be able to work varied shifts, weekends, and holidays as needed.


While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

As part of Caesars Entertainment's employment process, finalist candidates will be required to complete a background check, prior to an offer being extended. These background checks include:

  • Prior Employment Verification

  • Education Verification

  • Social Security Trace

  • Criminal Background Check

  • Drug Screen

  • Motor Vehicles Records (where required for position)

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Security Ambassador (Garage) 6Pm-4Am

Caesars Entertainment Corporation