Security Agent

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

Job Overview

We are seeking an experienced Security Agent to join our team. A successful candidate will go the extra mile and be an asset to the Security team.

The person having this position must possess effective communication skills, have the ability to resolve conflict, great interpersonal skills, a keen sense of awareness, and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the company's operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

• Must be courteous and gracious, maintaining a professional demeanor at all times

• To safeguard the hotel, guest and associate's property from vandalism, theft, and any kind of crime

• To monitor and to control the movement of all associates, visitors, and contractors leaving or entering the hotel through the staff entrance

• To handle all tasks with diplomacy, tact, appropriate discretion and efficiency

• To ensure that unauthorized personnel do not gain access to the hotel floors and back of the house areas

• To ensure to check all current events, activities, and functions at the time of duty

• To have a thorough understanding of Fire, Life, Safety training on emergency response

• To uphold company standards and rules in efforts to keep the property safe

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

• Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Core Competencies

• High School diploma or general education degree (GED)

• Two (2) years related experience in the hospitality industry preferred

• Strong communication skills

• Collaborative spirit

• Ethical Conduct

• Positive Attitude

• Eye for Detail

• Problem solving abilities

• Concierge-level customer service experience

• Access control systems, CCTV, and alarm monitoring experience

• Able to interact effectively at all levels and across diverse cultures

Knowledge, Requirements and Skills

• Must have active BSIS guard Card, or able to obtain by date of hire

• Minimum two (2) years of security or armed security experience; hotel experience preferred

• Enjoy working in a dynamic, creative, and fast-paced environment

• Outgoing and people-orientated personality

• Effective interpersonal skills and a great team player

• Reading, writing and oral proficiency in the English language

• Familiar with State and local safety regulations (i.e. OSHA), CPR/First Aid certified

Working Conditions/Environment

1.The noise level in the work environment is usually moderate

2.Exposure to sensitive and confidential information

3.Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area

4.Rapid and effective decision-making during unusual or emergency situations

5.Frequent standing and/ or walking for extended periods of time and may involve climbing stairs

6.Ability to adjust focus between close and distance vision

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.