Security Agent

Company Description:

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

What You Will Accomplish

Patrols hotel/resort property to ensure the safety of guests and team members and to protect all hotel assets. Answers house calls, assists guests and team members with respect to safety, security and hotel operations. Assists injured guests and team members, ensuring documentation and disposition of reports. May use vehicles to patrol property.
Investigates, records and reports any accidents, incidents or other issues necessary for the safe and efficient operation of the property and safety of persons. Writes incident and accidents reports, monitors investigations to their timely conclusion and ensures appropriate follow-up with guests, visitors and team members, documenting all contacts. Contacts, cooperates and collaborates with outside law enforcement/government agencies to report and investigate incidents.
Maintains accurate records while performing basic office duties including camera monitoring, shift activity log, codebook, and team member and guest interaction. Enters information into the computer. Runs and analyzes various reports to monitor security trends etc.
Administers property's key control policy. Provides key assistance, lock programming and related investigations as requested or required.
Resolves guest complaints and anticipates potential problems by reviewing and monitoring incident reports. Responds to all notifications of all unusual events or circumstances, missing items, or alleged theft. Monitors, tracks, investigates, coordinates, and ships (or arranges pick up) all Lost & Founds items left by guests and team members. Continuously follows up with various departments to ensure Lost & Found policies are being upheld. Involves management with complaints and resolution of any missing items attaching appropriate incident reports. Follows up with department heads on tracking evidence of team members being noted as not turning in Lost & Found items when reported.
Report to work as scheduled (on time and on a regular basis) is an essential function of the job.
Assists Supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.
Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate manager promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.

What You Will Bring
Excellent guest service. Ability to use company's computer system to enter information, monitor cameras, and run necessary reports. Communication skills to work with guests of various social, cultural, economic and educational backgrounds to resolve problems and provide high guest satisfaction. Ability to work independently with minimal guidance and as part of a team.
Great If you have

Prior Security Agent Experience; Hotel or Resort experience preferred.
Must have current CPR, First Aid and Defibrillator certifications or willingness and ability to obtain these within 45 days of employment.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.