Security Account Manager

Security Account Manager

The Security Account Manager oversees all services and deliverables within the assigned cluster, ensuring exceptional service delivery to the client. Responsibilities include:

• Managing day-to-day contractor operations, including hiring, training, disciplining, and managing personnel.

• Building and maintaining strong client relationships, ensuring client satisfaction and retention.

• Coordinating support services and resolving operational issues to optimize account performance.

• Meeting or exceeding cost-saving and operational efficiency goals while prioritizing exceptional customer service.

• Maintaining weekly operating schedules and overseeing payroll completion for contractor personnel, with availability for after-hour emergency response.

• Communicating and implementing metric and procedural updates with the Client Regional Security Manager.

• Monitoring progress on device repairs and managing the Ticketing System.

• Reviewing desk journals, tickets, badge logs, and visitor records regularly, reporting deviations and implementing corrective actions.

• Compiling data for Quarterly Business Reviews (QBRs) and ensuring contract compliance.

• Managing onboarding, training, licensing, and local regulatory requirements.

• Tracking alarm violations and managing related reporting and resolutions.

• Handling escalated security issues and emergency situations effectively.

• Developing staff technical and professional skills through coaching, counseling, training, and performance evaluations.

• Maintaining accurate records of contractor personnel and ensuring compliance with company policies.

• Meeting staffing requirements and conducting site-specific training and annual refresher courses.

• Developing and maintaining operational procedures and post orders for emergency reference.

• Managing uniforms, equipment, supplies, and vehicles, maintaining appropriate inventories and maintenance schedules.

Additional Responsibilities:

• Overseeing the implementation of policies and company announcements.

• Fulfilling other contract management duties as assigned by the client.

Vehicle Allowance:

• A vehicle allowance of $400.00 per month is provided.

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EOE

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